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DXGI_ERROR_DEVICE_REMOVED crash while playing Fortnite Battle Royale

Question asked by skie on Mar 8, 2018
Latest reply on Mar 13, 2018 by pokester

Issue:

 

Fortnite Battle Royale crashes frequently (31 times since Jan 19, based on FNBR error logs).  It happens with this (see title) exact error.  It typically happens 10-15 minutes into a game, I can't think of a time where it's happened in the very beginning of a game.  All my graphics settings in the game are turned to off/lowest possible aside from view (render?) distance which is set to high (not epic).  Framerate outside of this happening is usually fine (70-120 FPS range). 

 

System specs:

  • AMD Radeon HD 7850
  • Driver version 18.3.1
  • Win 7 64 bit, SP1
  • Intel Core i5-3570K @ 3.4 GHz

 

Here's the troubleshooting I've done thus far / additional info-

  • I've done a complete graphics driver uninstall/reinstall using DDU (and ensured Windows was completely up to date before doing so).
  • I've confirmed my graphics card isn't (and has never been) overclocked.
  • I've monitored my card's temperature while playing - it hovers in the 65-70°C range, I've never seen it past 72°C
  • I tried the regedit fix I've seen posted elsewhere (adding TDR and setting it to 8) - it just hangs for longer before crashing.
  • I've ran Memtest86+ to check my RAM.
  • I've tried updating DirectX but the installer from Microsoft says I have the most up to date version (I believe it's packaged with SP1)
  • ReLive is not enabled.
  • I tried running DISM but it said Error: 87, and "restorehealth option is not recognized in this context" - I think I read elsewhere it's not a solution on Win 7?
  • I ran SFC, it reported no integrity violations.

 

I read elsewhere that underclocking might be an option, and I'll try that if no other solution presents itself.

 

Help?

 

Thanks,

Skie

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