AnsweredAssumed Answered

DXGI_ERROR_DEVICE_REMOVED crash while playing Fortnite Battle Royale

Question asked by skie on Mar 8, 2018
Latest reply on Mar 13, 2018 by pokester



Fortnite Battle Royale crashes frequently (31 times since Jan 19, based on FNBR error logs).  It happens with this (see title) exact error.  It typically happens 10-15 minutes into a game, I can't think of a time where it's happened in the very beginning of a game.  All my graphics settings in the game are turned to off/lowest possible aside from view (render?) distance which is set to high (not epic).  Framerate outside of this happening is usually fine (70-120 FPS range). 


System specs:

  • AMD Radeon HD 7850
  • Driver version 18.3.1
  • Win 7 64 bit, SP1
  • Intel Core i5-3570K @ 3.4 GHz


Here's the troubleshooting I've done thus far / additional info-

  • I've done a complete graphics driver uninstall/reinstall using DDU (and ensured Windows was completely up to date before doing so).
  • I've confirmed my graphics card isn't (and has never been) overclocked.
  • I've monitored my card's temperature while playing - it hovers in the 65-70°C range, I've never seen it past 72°C
  • I tried the regedit fix I've seen posted elsewhere (adding TDR and setting it to 8) - it just hangs for longer before crashing.
  • I've ran Memtest86+ to check my RAM.
  • I've tried updating DirectX but the installer from Microsoft says I have the most up to date version (I believe it's packaged with SP1)
  • ReLive is not enabled.
  • I tried running DISM but it said Error: 87, and "restorehealth option is not recognized in this context" - I think I read elsewhere it's not a solution on Win 7?
  • I ran SFC, it reported no integrity violations.


I read elsewhere that underclocking might be an option, and I'll try that if no other solution presents itself.