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Random black screen, then reboot with A10 laptops

Question asked by countbiscotti on Mar 6, 2018
Latest reply on Mar 13, 2018 by countbiscotti

I get random black screen --> reboot sequences on a total 4 A10 based laptops: 2xASUS 1xAcer, and 1xHP. One ASUS is about a year old, the HP is about 2 months old. Things seemed to be going well until a Microsoft update last September (2017) or so.  Then, random black screens, followed by a lengthy reboot. I get 2 or 3 a day. Microsoft says that their updates work on about 89% of the computers out there, and I'm wondering how many of the 11% are A10s.