AnsweredAssumed Answered

Issue with RX560 and R5 not working

Question asked by intradat642 on Mar 4, 2018
Latest reply on Mar 5, 2018 by intradat642

Hi all. Recently I reinstalled Windows 10 to get a fresh install without Dell programs installed. When I try to open up Radeon Settings, it gives the typical "No AMD graphics drivers installed.

 

I also get "error code 43" in Device Manager for both the R5 and RX560. I've read many forums before coming here, and tried using default drivers, using DDU in safe mode, uninstalling/reinstalling drivers, disabling auto updates, using Dell drivers etc. to no avail. The card was detected with the default Dell OS, but reinstalling that would defeat the purpose of a fresh install. I fear I may be running out of options.

What's interesting is that when I reinstall the drivers, the PCI encryption/decryption controller functions properly again, but not the R5 or RX560

 

Here are my specs:

 

Laptop: Dell Inspiron 15 5576

Ram: 8GB

CPU: A10-9630P

GPU (Primary): Radeon R5 512MB

GPU (Secondary): RX560 4GB

OS: Windows 10 64-bit

Attempted Driver Install Version: 17.40.2815.1004

 

Here's an image of the Device Manager (after driver uninstallation):

 

Pic1.png

 

 

If there is any additional info you need, I'll probably be able to get it. I'm semi tech-savvy so I don't have a problem getting down and dirty with changes.

Please help! Thanks!

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