4 Replies Latest reply on Mar 5, 2018 3:26 PM by intradat642

    Issue with RX560 and R5 not working

    intradat642

      Hi all. Recently I reinstalled Windows 10 to get a fresh install without Dell programs installed. When I try to open up Radeon Settings, it gives the typical "No AMD graphics drivers installed.

       

      I also get "error code 43" in Device Manager for both the R5 and RX560. I've read many forums before coming here, and tried using default drivers, using DDU in safe mode, uninstalling/reinstalling drivers, disabling auto updates, using Dell drivers etc. to no avail. The card was detected with the default Dell OS, but reinstalling that would defeat the purpose of a fresh install. I fear I may be running out of options.

      What's interesting is that when I reinstall the drivers, the PCI encryption/decryption controller functions properly again, but not the R5 or RX560

       

      Here are my specs:

       

      Laptop: Dell Inspiron 15 5576

      Ram: 8GB

      CPU: A10-9630P

      GPU (Primary): Radeon R5 512MB

      GPU (Secondary): RX560 4GB

      OS: Windows 10 64-bit

      Attempted Driver Install Version: 17.40.2815.1004

       

      Here's an image of the Device Manager (after driver uninstallation):

       

      Pic1.png

       

       

      If there is any additional info you need, I'll probably be able to get it. I'm semi tech-savvy so I don't have a problem getting down and dirty with changes.

      Please help! Thanks!