1 Reply Latest reply on May 5, 2018 11:50 AM by merovingio

    How can I fix the incompatibility between my amd radeon r6 m340dx and windows 10 version 1709?

    davidlmk

      Hello,

       

      Since installing the update Windows Creators Update (Windows 10, version 1703) my computer has had problems with the drivers of the video card, which is an AMD Radeon R6 M340DX, I can not download the latest drivers because Windows stops recognizing the  graphic card and although I return to the old drivers, the performance of the computer is not the same, if I run a game or watch a video on full screen the computer freezes (which did not happen before the update).

      When version 1709 Fall Creators Update appeared, I update my OS thinking that the problems would've been fixed but it gets worst, I can't play or watch videos on full screen for a long time because the "Blue screen of death" appears, it doesn't matter if I use the old drivers or the new ones.

      I know that maybe this is a problem that I should ask microsoft for help, but I did it and it didn't help to much.

       

      What can I do to correct this problem?

       

       

      Thank you very much for your attention.