DirectDraw or Direct3D option is unavailable
Game software that checks for Direct3D is failing because direct3d is suddenly disabled.
AMD Graphics Card
HP Pavilion dv6-6146tx laptop
Operating System Windows 7 Home 64bit
Driver version installed
Radeon Software Crimson Edition 15.12
have you tried to reinstall graphic driver?
Which game are you trying to play? Also does you laptop meet the minimum requirements of the Game? It is at least a 7 year old Laptop.
Make sure your Windows 7 is fully updated via Windows Update.
This from Microsoft why DIRECT3d is disabled:
If the issue continues to occur, go to the next method.
The DirectX Diagnostic Tool (Dxdiag.exe) shows Approx. Total Memory as blank
GfxUI has stopped working
No driver updates are available.
DxDiag says there was a problem accessing Direct3d
Steam cannot login because of this.
What game are you trying to use on your laptop? Check the requirements of the game and the requirements of your laptop. See if your laptop has the minimum requirements to run the game. If it does then follow the below instructions to see if it fixes the GfxUI error. If it does maybe your game will start working. If it doesn't then follow the steps from the previous post from Microsoft to fix the Direct3D error.
Found out the GfxUI error seems to mainly deal with .NET Framework 3.5.1 in Windows 7. Here is a link to show how to uninstall and reinstall .NET Framework 3.5.1 on your Laptop: GfxUI has stopped working on Windows [Solved] - Driver Easy. If .NET Framework 3.5.1 is checked, Uncheck it to uninstall and restart the laptop. After restarting go back to Windows Feature turn on/off and Recheck .NET Framework 3.5.1 again so that Windows Re-installs it again. Restart the computer and see if the error goes away. Otherwise you will need to download .NET Framework 3.5.1 and install it manually. Also I didn't see an newer Chipset for Intel and Intel Graphics except from 2011. That may be why the game is not working because the Intel drivers are outdated and not suitable to run the game. but you can alway uninstall the Intel drivers and re-install it again after downloading it from the Laptop manufacturer's Support site on your Laptop model and make.
The HD6770m is a legacy AMD GPU and is not supported anymore. The last driver for the 6770M is here to download: Legacy . This driver also may not be able to support the game you want to play. Please post the NAME OF THE GAME that you want to use on your laptop.
This is beginning to look more of a Windows 7 issue than a Graphic driver issue. If none of the above work, login to Windows 7 Forum and post your question there. If they are able to guide you in fixing the Direct3D problem and the game works but has problems than come back to this thread and post the new problem you have after fixing the Direct3D problem.
I tried your advice and it did not work.
I am not trying to play a particular game, I am trying to login to Steam.
I think I got one step further along in the login process but it still failed (presumably for the same reason - no direct3d)
Contact HP Support and ask them why D3D is disabled. They may know the answer. Otherwise, post your question at a Windows 7 Forum. It sounds like a recent Windows update is the reason why but I am just guessing.
Did you fix the GfxUI error?
To enable DirectDraw or Direct3D, follow the steps for your version of Windows:
To do this, follow these steps:
If your computer meets the minimum system requirements, use the following methods to work around this issue.
Are you having any other errors after re-installing Windows 7?