17 Replies Latest reply on Nov 18, 2018 9:20 AM by masterm!nd

    Black Screen after installing ATI drivers (hp laptop + switchable)

    ruidelima

      Hello AMD community

       

      I've never experienced this problem and i have this computer since 2012. I had my laptop fully working in any system (windows 7, windows 8, windows 10...) but a couple of days ago after booting it up its giving me troubles with ati graphic card.

       

      My laptop is the model HP DV6 6060EP and has switchable graphics (intel 3000 + radeon 6770m). Official system fully supported is only Windows 7. Whenever i install the ATI drivers, no matter if i download them from HP official product webpage or from ati official site, as soon as they get installed and i reboot, the windows goes black screen after the loading logo. To bypass this i need to go in safe mode and disable/uninstall drivers of ATI Radeon 6770M in windows device manager.

      The ati graphic chip is dead? windows still detects it, i can see all chip information in gpu-z without installed drivers.

       

      I've tried different driver versions in different windows versions (windows 7, windows 8 and windows 10), including the ones that always have worked before.

      I've tried windows 7 + official hp supported drivers with no success.

      I've tried the automatic drivers from windows update but as soon as they get installed the computer freezes completely and i need to reboot and go in safe mode disable/uninstall again

      My bios its updated to the latest version. Has no option of choosing fixed or dynamic mode.

       

      In conclusion, whenever i install the dedicated ati graphic card drivers and it "enables" the ati card, the computer goes black screen or freezes. Im currently working only with intel graphics 3000 enabled and it runs ok. Is there any way to check if the ati chip is dead?