3 Replies Latest reply on Feb 26, 2018 10:58 AM by Hardwood

    Checkerboard square artifacts and crash

    manderson010

      My computer crashes often when I try to run any video games. The image attached shows the artifacts that show up when the computer crashes. I'm assuming this is a problem with my graphics card, but it causes my system to completely stop. So, I don't ever see any error messages before I attempt a hard reboot. How do I troubleshoot this problem?

       

      See attached photo. Checkerboard squares of noise.

       

      The only obvious thing left that I can see is the HDMI port. On my desktop case, the HDMI connector won't go all the way in to the port on my graphics card. The port doesn't quite line up with the opening in the case. The HDMI cord seems to make a good connection, though it doesn't go in all the way (about a millimeter short). Could this connection cause my problem?

       

      After a little while running a game, I see square artifacts on my screen and my system crashes. With higher settings on the in-game graphics, this problem happens sooner. I can most reliably reproduce the problem in Kerbal Space Program during the pause menu. Occasionally, it will happen during the loading page of KSP or while I'm browsing YouTube videos, but in these cases, the screen just goes blank.

       

      After one crash, I got a BSoD error. But, this was early on in troubleshooting this problem, and I didn't bother to write down what the error was. After a two of the crashes, I got a Windows notification "Application has been blocked from accessing Graphics hardware." (with reference to KSP_x64.exe)

       

       

      At first, I assumed that I was pushing my card too hard playing my games on a 4k TV at default-to-high graphics settings. I tried (1) lowering settings in-game, (2) lowering resolution and/or refresh rate in Windows display settings. This only delayed the crash.

       

      I thought the card may be overheating, so I downloaded AMD Link to my phone to watch the performance of my card.

      • GPU utilization, GPU clock and GPU memory clock all would max out before the crash
      • GPU VRAM utilization would be around 10-11% for KSP on the 4K television
      • FPS would be steady at 30 or 60--whatever I had it set to in Windows display settings
      • GPU TEMP would be about 35C. Not much warmer than it was at startup.

       

      The RX 580 isn't exactly designed for 4k, so I bought an appropriate-sized 1920x1080 monitor. Still experience crashes.

       

      The system:

      • AMD Graphics Card
        • Radeon RX 580 4GB
      • Desktop or Laptop System
        • Desktop from CyberPowerPC
      • Operating System
        • Windows 10 64bit
      • Driver version installed
        • Radeon Software Adrenalin Edition 18.2.1
      • Display Devices (attempted one at a time)
        • Vizio M55-D0 4k TV, connection: HDMI
          • Resolutions attempted from the Windows display settings
            • 3840x2160 (native)
            • 2560x1440
            • 1920x1080
          • Refresh rates attempted from the Windows display settings
            • 60Hz (native)
            • 30Hz (native)
        • HP 25es 1920x1080 @60Hz HDMI
      • Motherboard + Bios Revision
        • Gigabyte GA-AX370-Gaming AM4, American Megatrends Inc. F10
      • CPU/APU
        • AMD Ryzen 7 1700X, 3.4 GHz
      • Power Supply Unit  Make, Model & Wattage
        • High Power HPL-800BR-F14S, 800W
      • RAM
        • 8GB
      • Games/applications (all my games currently installed)
        • Kerbal Space Program 64-bit
        • Trine
        • Microsoft Flight Simulator X: Steam Edition

       

      Message was edited by: Mike Anderson Added attached photos.