AnsweredAssumed Answered

Nothing indicate that I have AMD device on my Laptop.

Question asked by abdshak on Feb 23, 2018
Latest reply on Dec 5, 2018 by abdshak

Hi Guys,

I have problem with my laptop (Toshiba Satellite S70-B), I bought 2 years ago and it was working fine until 3 days ago were my Radeon R9 M265X disappeared completely while downloading a game in steam over the night before the problem happened.


I can’t see it in the Device Manager, the only thing is under Display Adapters is Intel HD Graphics 4600:



And If I tried to install the driver for AMD card it gave me this:

(Error 173AMD Installer Cannot Continue Since AMD Graphics Hardware Was Not Found)



Laptop specification:

Operating System

                Windows 10 Home 64-bit


                Intel Core i7 4720HQ @ 2.60GHz

                Haswell 22nm Technology


                16.0GB Dual-Channel DDR3 @ 798MHz (11-11-11-28)


                FF10 06C6 (U3E1)


                Generic PnP Monitor (1600x900@60Hz)

                Intel HD Graphics 4600 (Toshiba)

    Radeon R9 M265X


                931GB TOSHIBA MQ01ABD100 (SATA)


Things I tried to do to fix the problem so far:

  • Install the official driver from Toshiba website using DDU. (No hardware detected)
  • Install driver from AMD website using DDU. (No hardware detected)
  • System Restore to the time before the problem. (Only Intel HD 4600 under Display Adapters)
  • Clean Install Windows 10 & Windows 7. (Only Intel HD 4600 under Display Adapters)
  • Reset BIOS, Flash BIOS and Downgrade BIOS.
  • Unified Leshcat Driver for AMD & Intel drivers.
  • Removing the CMOS Battery and put back.
  • Unplug RAM & Hard Drive and plug it back.


So basically, I did everything I could find in the internet and still there is only Intel HD 4600 under Display Adapters, I am not sure if the AMD is dead, but I think if it's dead at least I will find some notification on the Device Manager to tell that there is something wrong with the device.


If there is anything I didn't clear it about the problem please ask me to do so.

I will appreciate any help guys.