AnsweredAssumed Answered

rx 580 drops signal to monitor

Question asked by scchicora on Feb 18, 2018
Latest reply on Mar 23, 2019 by raddawg

I play many games on my computer and have recently upgraded to a Radeon RX 580. Some games play fine. The games that do not play well all have the same issue. Cinematics run fine, but once actual gameplay begins the monitor loses signal and goes into sleep mode. This occurs on two completely different monitors. I have done everything suggested to troubleshoot this issue, but nothing has resolved it. The main game that has the issue is COD: WWII. Below is all the system info on my updated RX 580.

 

Radeon Software Version - 18.2.1

Radeon Software Edition - Adrenalin

Graphics Chipset - Radeon RX 580 Series

Memory Size - 8192 MB

Memory Type - GDDR5

Core Clock - 1380 MHz

Windows Version - Windows 10 (64 bit)

System Memory - 16 GB

CPU Type - Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz

 

Radeon Settings Version - 2018.0131.1849.33856

Driver Packaging Version - 17.50.17.03-180131a-323831C-RadeonSoftwareAdrenalin

Provider - Advanced Micro Devices, Inc.

2D Driver Version - 8.1.1.1634

Direct3D® Version - 9.14.10.01316

OpenGL® Version - 6.14.10.13506

OpenCL™ Version - 23.20.15017.3010

AMD Mantle Version - 9.1.10.0237

AMD Mantle API Version - 102400

AMD Audio Driver Version - 10.0.1.6

Vulkan™ Driver Version - 2.0.1

Vulkan™ API Version - 1.0.65

 

Graphics Card Manufacturer - Powered by AMD

Graphics Chipset - Radeon RX 580 Series

Device ID - 67DF

Vendor ID - 1002

SubSystem ID - 3417

SubSystem Vendor ID - 1462

Revision ID - E7

Bus Type - PCI Express 3.0

Current Bus Settings - PCI Express 3.0 x16

BIOS Version - 015.050.002.001

BIOS Part Number - MS-V34113-F1

BIOS Date - 2017/08/28 22:54

Memory Size - 8192 MB

Memory Type - GDDR5

Memory Clock - 2000 MHz

Core Clock - 1380 MHz

Total Memory Bandwidth - 256 GByte/s

Memory Bit Rate - 8.00 Gbps

2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0001

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