9 Replies Latest reply on Feb 24, 2018 3:01 PM by plumboby

    Windows 10: BENQ XL2730 Monitor loses connection (No Signal) at login.

    sephethus

      I have a 2016 MacBook Pro w/TouchBar, these have the AMD Radeon Pro 450. I'm running the latest driver. Either that's 21.19.128.7 or it's 17.12.2 depending on who you ask (former is device manager and latter is AMD driver install).

       

      I'm running Windows 10 Creator's Edition with the latest updates on a bootcamp partition..

       

      I got a new BENQ XL2730 monitor and I have spoken with them at length about this issue. They seem to believe the problem is the AMD drivers in Windows 10.

       

      The problem ONLY occurs in Windows, the problem does not occur at all with Mac OS High Sierra.

       

      The problem is worse (more annoying) with a display port adapter/connector and slightly better (less annoying) with an HDMI adapter. They both have the same issue:

       

      Once Windows reaches the login prompt to type the password, the signal cuts out shortly thereafter. It does not return until I unplug the monitor repeatedly and plug it back in with the laptop clamshell open. This is so obviously either an AMD Windows driver issue or a problem with Windows itself. I'm running the AMD Radeon driver FROM AMD, not Apple. The Apple one won't even work anyway, it's obnoxiously outdated.

       

      Windows 10 Version 10.0.16299.248

       

      Additional (possibly relevant) Error information from Event Log on boot:

       

      Faulting application name: RadeonSettings.exe, version: 10.1.2.1703, time stamp: 0x5a36ca0d

      Faulting module name: atiadlxx.dll, version: 21.19.128.7, time stamp: 0x57da013c

      Exception code: 0xc0000005

      Fault offset: 0x00000000000922d7

      Faulting process id: 0x1b4c

      Faulting application start time: 0x01d3a7f923a63821

      Faulting application path: C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe

      Faulting module path: C:\WINDOWS\SYSTEM32\atiadlxx.dll

      Report Id: 44e63496-7425-4f1a-ba50-8ea48113f282

      Faulting package full name:

      Faulting package-relative application ID:

       

      The below errors contain app IDs that I could not find in dcomcnfg:

       

      The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID

      {6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}

      and APPID

      {4839DDB7-58C2-48F5-8283-E1D1807D0D7D}

      to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

       

      The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID

      {D63B10C5-BB46-4990-A94F-E40B9D520160}

      and APPID

      {9CA88EE3-ACB7-47C8-AFC4-AB702511C276}

      to the user DESKTOP-0L0IK3N\Nate SID (S-1-5-21-572344948-3123976323-2876246220-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.