15 Replies Latest reply on Feb 19, 2018 4:19 AM by goodplay

    Acer Windows Mixed Reality Headset - R9 Fury Driver WDDM 2.1

    pintek

      So I'm running into a issue that I'm besides myself on but here is the run down I recently purchased a Acer windows mixed reality headset but i'm having a issue where I will not go past the initial check due to my driver being wddm 2.1?

       

      I've ran dxdiag an got this

      under display

      ---------------

      Display Devices

      ---------------

                 Card name: AMD Radeon (TM) R9 Fury Series

              Manufacturer: Advanced Micro Devices, Inc.

                 Chip type: AMD Radeon Graphics Processor (0x7300)

                  DAC type: Internal DAC(400MHz)

               Device Type: Full Device

                Device Key: Enum\PCI\VEN_1002&DEV_7300&SUBSYS_04A61043&REV_CA

             Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

      Device Problem Code: No Problem

      Driver Problem Code: Unknown

            Display Memory: 12229 MB

          Dedicated Memory: 4071 MB

             Shared Memory: 8158 MB

              Current Mode: 1920 x 1200 (32 bit) (60Hz)

               HDR Support: Not Supported

          Display Topology: Internal

      Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709

           Color Primaries: Red(0.646984,0.339367), Green(0.290539,0.603039), Blue(0.145031,0.065930), White Point(0.313977,0.329602)

         Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000

              Monitor Name: HP w2408 Wide LCD Monitor

             Monitor Model: HP w2408

                Monitor Id: HWP26CF

               Native Mode: 1920 x 1200(p) (59.950Hz)

               Output Type: DVI

      Monitor Advanced Color Capabilities: None

      Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP

               Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\c0318486.inf_amd64_11ba0b4b7cc81d52\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0318486.inf_amd64_11ba0b4b7cc81d52\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0318486.inf_amd64_11ba0b4b7cc81d52\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0318486.inf_amd64_11ba0b4b7cc81d52\amdxc64.dll

      Driver File Version: 22.19.0677.0257 (English)

            Driver Version: 22.19.677.257

               DDI Version: 12

            Feature Levels: 12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1

              Driver Model: WDDM 2.1

      Graphics Preemption: DMA

        Compute Preemption: DMA

                  Miracast: Not Supported

      Hybrid Graphics GPU: Not Supported

            Power P-states: Not Supported

         Driver Attributes: Final Retail

          Driver Date/Size: 9/21/2017 5:00:00 PM, 1973560 bytes

               WHQL Logo'd: Yes

           WHQL Date Stamp: Unknown

         Device Identifier: {D7B71EE2-3040-11CF-2173-472365C2CC35}

                 Vendor ID: 0x1002

                 Device ID: 0x7300

                 SubSys ID: 0x04A61043

               Revision ID: 0x00CA

        Driver Strong Name: oem46.inf:cb0ae414a510c992:ati2mtag_R7000DS:22.19.677.257:pci\ven_1002&dev_7300&rev_ca

            Rank Of Driver: 00D12000

               Video Accel: Unknown

               DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeHEVC_VLD_Main  DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoFGT  DXVA2_ModeVC1_VLD  DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC

            Deinterlace Caps: n/a

              D3D9 Overlay: Not Supported

                   DXVA-HD: Not Supported

              DDraw Status: Enabled

                D3D Status: Enabled

                AGP Status: Enabled

             MPO MaxPlanes: 1

                  MPO Caps: Not Supported

               MPO Stretch: Not Supported

           MPO Media Hints: Not Supported

               MPO Formats: Not Supported

          PanelFitter Caps: Not Supported

      PanelFitter Stretch: Not Supported

       

       

      I've tried about every post fall creator driver update and have no dice i'm currently on 18.2.2

      Cpu is a ryzen 7 1700

      16gb of ram

       

      All other boxes check out on the wmr check just the wddm 2.1 issue that I seamingly can't get past

       

      Message was edited by: Matt B We have updated the title of this discussion with relevant details to better describe your issue.

        • Re: Windows mixed reality r9 nano help
          elstaci

          According to this Guru Forum, the Drivers from 9/2017 supports WDDM 2.3 - So I imagine that the Adrenaline also supports WDDM 2.3. WDDM 2.3 driver - 23.20.768.12 - 9/27/2017 12:00:00 AM | guru3D Forums

           

          run this Windows Mixed Reality app from Microsoft to check if your pc is compatible with Windows Mixed Reality feature: Get Windows Mixed Reality PC Check - Microsoft Store.

           

          This link from Microsoft helps check and set up your Windows Mixed Reality Headset for your PC: Before you start - Enthusiast Guide | Microsoft Docs

           

          From above mentioned link: Windows Mixed Reality minimum PC hardware compatibility guidelines - Enthusiast Guide | Microsoft Docs

          Compatibility guidelineshttps://docs.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/windows-mixed-reality-minimum-pc-hardware-compatibility-guidelines#compatibility-guidelines

          Important

          We will be updating, making additions to and may be revising these Windows Mixed Reality PC Compatibility Guidelines. Please check back regularly for the latest guidelines and requirements.

          Windows Mixed Reality Ultra PCsWindows Mixed Reality PCs
          Operating SystemWindows 10 Fall Creators Update (RS3) - Home, Pro, Business, Education.
          (Note: Not supported on N versions or Windows 10 Pro in S Mode)
          ProcessorIntel Core i5 4590 (4th generation), quad-core (or better)
          AMD Ryzen 5 1400 3.4Ghz (desktop), quad-core (or better)
          Intel Core i5 7200U (7th generation mobile), dual-core with Intel® Hyper-Threading Technology enabled (or better)
          RAM8GB DDR3 (or better)8GB DDR3 dual channel (or better)
          Free disk spaceAt least 10 GB
          Graphics CardNVIDIA GTX 960/1050 (or greater) DX12-capable discrete GPU
          AMD RX 460/560 (or greater) DX12-capable discrete GPU
          GPU must be hosted in a PCIe 3.0 x4+ Link slot
          Integrated Intel® HD Graphics 620 (or greater) DX12-capable integrated GPU (check if your model is greater)
          NVIDIA MX150/965M (or greater) DX12-capable discrete GPU
          Graphics DriverWindows Display Driver Model (WDDM) 2.2Windows Display Driver Model (WDDM) 2.2
          Graphics display portHDMI 2.0 or DisplayPort 1.2HDMI 1.4 or DisplayPort 1.2
          DisplayConnected external or integrated VGA (800x600) display (or better)
          USB connectivityUSB 3.0 Type-A or Type-C
          Bluetooth connectivity (for motion controllers)Bluetooth 4.0
          Expected headset framerate90 Hz60 Hz

          Additional information:

            • Larger laptops (with screens of at least 15") perform best.
            • Hybrid graphics configurations are compatible only with a Windows Mixed Reality Ultra setup. The hybrid system’s discrete card must meet the same specifications listed for Windows Mixed Reality Ultra above.
            • Different headsets may require different hardware ports, so make sure your PC has the correct ports or necessary adapters to connect to your headset.

          +

          Note

          Discrete and integrated graphics hardware that don't meet the minimum confirmed specifications have not been tested, confirmed, or optimized for Windows Mixed Reality and may not function properly or at all.

          • Re: Windows mixed reality r9 nano help
            pintek

            Should also mention right smack dab on amd site...

            https://gaming.radeon.com/en/technology/windows-mixed-reality/

             

            And yes using the adapter amd recomends

             

            "

            The following graphics cards can also support Windows Mixed Reality headsets in Ultra mode with the addition of a DisplayPort™-to-HDMI® 2.0 adapter:

            • Radeon™ R9 Fury Series
            • Radeon™ R9 Nano
            • Radeon™ R9 390 Series
            • Radeon™ R9 290 Series "
              • Re: Windows mixed reality r9 nano help
                pintek

                Just reran the amd driver uninstall utility again an then installed radeon-software-adrenalin-18.2.2-minimalsetup-180212_web and I'm still stuck on wddm 2.1 based drivers did amd forget to build a wddm 2.2 or 2.3 driver for the nano? I don't feel like blowing 1k on a vega equivalent

                  • Re: Windows mixed reality r9 nano help
                    elstaci

                    When you install the AMD driver use the Full Set not the minimal set. Make sure your Windows is fully updated via Windows Update. Delete the C:\AMD folder from the Root Directory. Download the appropriate full set of AMD driver set and disconnect the computer from the internet. This prevents Windows from installing a different driver than the one your are trying to install.

                     

                    Use Windows Uninstaller to remove all AMD software and driver. Then download DDU (Display Driver Uninstaller) in safe mode to remove all traces of the current AMD driver in your computer. Reboot

                     

                    Reinstall the downloaded Full set of AMD driver set. Check and see if you have WDDM 2.2 or greater.

                     

                    I was trying to see if the R9 Nano supports WDDM 2.2 or higher but couldn't find the information at AMD.com. IMO, it should since it is such a High-end GPU card.

                      • Re: Windows mixed reality r9 nano help
                        pintek

                        Force updated the driver through device manager with version 23.20.15017.4003 wddm still at 2.1 so I did a little cross searching on the version a rx480 with the same driver version is at wddm 2.3...

                         

                        So it looks like I somehow need to get a hold of a amd driver engineer to figure out what is going on

                          • Re: Windows mixed reality r9 nano help
                            elstaci

                            Both of the AMD Moderators are Software Engineers. They probably are your best bet to find a solution.

                            • Re: Windows mixed reality r9 nano help
                              elstaci

                              This may sound dumb, but what version of Windows are you using? Supposingly, Windows Creator version supports WDDM 2.2 on it while earlier versions of Windows support WDDM 2.1.

                                • Re: Windows mixed reality r9 nano help
                                  pintek

                                  Windows 10 Pro

                                  version 1709

                                  OS build 16299.214

                                    • Re: Windows mixed reality r9 nano help
                                      elstaci

                                      Just learned something from researching your problem. The first two digits of the Graphic Drivers indicates the supported WDDM.

                                       

                                      Driver Version: 22.19.677.257 so the original driver you had according to DxDiag does support WDDM 2.2. I don't have a AMD GPU installed but this is what mine DxDiag showed from a Nvidia Driver from 5/2017:

                                      Driver File Version: 22.21.0013.8233 (English)

                                            Driver Version: 22.21.13.8233

                                               DDI Version: 12

                                            Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1

                                              Driver Model: WDDM 2.2

                                      I have Windows Mixed Reality working in my computer with Version 1709 (16299.248) after installing the last Windows Update in February 13, 2018.

                                       

                                      When you installed the latest driver did you have your VR Headset connected to the GPU Card or have a second monitor connected?

                                      Try disconnecting everything except you monitor from your Nano card and see if WDDM show 2.2 or 2.3. including removing the Active adapter. I am thinking that something connected to your Nano may not support 2.2 which then Windows goes back to 2.1 . Just  stabbing the air here.

                                       

                                      Found this old Microsoft Forum thread that has the exact type of problem as you do. Dxdiag is still showing Directx 11.2 and WDDM 1.3... Where is DirectX - Microsoft Community .

                                       

                                      This is the answer from Microsoft from link above:

                                       

                                      Hi,

                                       

                                      Welcome to Microsoft Community. Your interest in Windows 10 is much appreciated.

                                       

                                      Windows may be showing DirectX version depending upon the graphic card installed or the processor of your system.

                                       

                                      Follow the steps to check which version of directX is installed in your computer.

                                      a)  Press Windows + R.

                                      b)  Type dxdiag and click ok.

                                       

                                      I suggest you to refer the link and try installing the latest version:

                                      How to download and install DirectX.

                                      http://support.microsoft.com/kb/179113

                                       

                                      Keep us posted if you face any issues on windows in future. We will be glad to help you.

                                       

                                       

                                      • Re: Windows mixed reality r9 nano help
                                        elstaci

                                        You mentioned you have an older computer system. Try, if you can, the R9 Nano in that system and see if you get Wddm 2.2 . Either the Nano doesn't support WDDM 2.2 or your Processor doesn't support WDDM 2.2 according to the reply from Microsoft.

                                         

                                        Otherwise, I am baffled why Windows keeps reverting to WDDM 2.1 with drivers that support WDDM 2.2 and above.

                                          • Re: Windows mixed reality r9 nano help
                                            pintek

                                            well my older system is a Phenom II x6 1045t thats now broken down to its basic parts in a box.. But I upgraded to ryzen because I was running into issues with cpu extensions that the old phenom II didn't have.

                                             

                                            And I update my drivers an uninstall them with the headset completely disconnected or connected to see if that made a change with no luck.

                                             

                                            Here is my current dxdiag

                                            Driver Version: 23.20.15017.4003

                                                     DDI Version: 12

                                                  Feature Levels: 12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1

                                                    Driver Model: WDDM 2.1

                                             

                                            My monitor itself shouldn't be forcing this should it? Its a older HP w2408 that i'm using a HDMI to DVI adapter since well... the nano kinda lacks dvi I don't have any other display to test with..

                                              • Re: Windows mixed reality r9 nano help
                                                elstaci

                                                The driver you now have installed, according to DxDiag, supports WDDM 2.3. No, your monitor would not affect Windows WDDM rating. If only you can get a hold of someone else's GPU card, that supports WDDM 2.2 or higher,  and install it in your computer and see if the WDDM goes to 2.2 or 2.3. If it does, then it means the problem is with the Nano.

                                                 

                                                I see that you never posted the Make & Model of your Motherboard. See if you have the latest BIOS and AMD Chipset for your board. Sometimes updating those two makes newer Windows versions and Drivers work correctly. Lately, I have been asking that from most people here at AMD Forum as a first step before troubleshooting anything.  

                                • Re: Windows mixed reality r9 nano help
                                  goodplay

                                  The info supplied in your first post is 'garbage'

                                  INFORMATION REQUIRED WHEN POSTING A QUESTION , could help someone(with more knowledge on ryzen) offer suggestions.

                                  The basic one is, you should do a clean/fresh OS install for ryzen(not carry over old hdd files).