AnsweredAssumed Answered

Acer Windows Mixed Reality Headset - R9 Fury Driver WDDM 2.1

Question asked by pintek on Feb 15, 2018
Latest reply on Feb 19, 2018 by goodplay

So I'm running into a issue that I'm besides myself on but here is the run down I recently purchased a Acer windows mixed reality headset but i'm having a issue where I will not go past the initial check due to my driver being wddm 2.1?


I've ran dxdiag an got this

under display


Display Devices


           Card name: AMD Radeon (TM) R9 Fury Series

        Manufacturer: Advanced Micro Devices, Inc.

           Chip type: AMD Radeon Graphics Processor (0x7300)

            DAC type: Internal DAC(400MHz)

         Device Type: Full Device

          Device Key: Enum\PCI\VEN_1002&DEV_7300&SUBSYS_04A61043&REV_CA


Device Problem Code: No Problem

Driver Problem Code: Unknown

      Display Memory: 12229 MB

    Dedicated Memory: 4071 MB

       Shared Memory: 8158 MB

        Current Mode: 1920 x 1200 (32 bit) (60Hz)

         HDR Support: Not Supported

    Display Topology: Internal

Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709

     Color Primaries: Red(0.646984,0.339367), Green(0.290539,0.603039), Blue(0.145031,0.065930), White Point(0.313977,0.329602)

   Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000

        Monitor Name: HP w2408 Wide LCD Monitor

       Monitor Model: HP w2408

          Monitor Id: HWP26CF

         Native Mode: 1920 x 1200(p) (59.950Hz)

         Output Type: DVI

Monitor Advanced Color Capabilities: None


         Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\c0318486.inf_amd64_11ba0b4b7cc81d52\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0318486.inf_amd64_11ba0b4b7cc81d52\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0318486.inf_amd64_11ba0b4b7cc81d52\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0318486.inf_amd64_11ba0b4b7cc81d52\amdxc64.dll

Driver File Version: 22.19.0677.0257 (English)

      Driver Version: 22.19.677.257

         DDI Version: 12

      Feature Levels: 12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1

        Driver Model: WDDM 2.1

Graphics Preemption: DMA

  Compute Preemption: DMA

            Miracast: Not Supported

Hybrid Graphics GPU: Not Supported

      Power P-states: Not Supported

   Driver Attributes: Final Retail

    Driver Date/Size: 9/21/2017 5:00:00 PM, 1973560 bytes

         WHQL Logo'd: Yes

     WHQL Date Stamp: Unknown

   Device Identifier: {D7B71EE2-3040-11CF-2173-472365C2CC35}

           Vendor ID: 0x1002

           Device ID: 0x7300

           SubSys ID: 0x04A61043

         Revision ID: 0x00CA

  Driver Strong Name: oem46.inf:cb0ae414a510c992:ati2mtag_R7000DS:22.19.677.257:pci\ven_1002&dev_7300&rev_ca

      Rank Of Driver: 00D12000

         Video Accel: Unknown

         DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeHEVC_VLD_Main  DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoFGT  DXVA2_ModeVC1_VLD  DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC

      Deinterlace Caps: n/a

        D3D9 Overlay: Not Supported

             DXVA-HD: Not Supported

        DDraw Status: Enabled

          D3D Status: Enabled

          AGP Status: Enabled

       MPO MaxPlanes: 1

            MPO Caps: Not Supported

         MPO Stretch: Not Supported

     MPO Media Hints: Not Supported

         MPO Formats: Not Supported

    PanelFitter Caps: Not Supported

PanelFitter Stretch: Not Supported



I've tried about every post fall creator driver update and have no dice i'm currently on 18.2.2

Cpu is a ryzen 7 1700

16gb of ram


All other boxes check out on the wmr check just the wddm 2.1 issue that I seamingly can't get past


Message was edited by: Matt B We have updated the title of this discussion with relevant details to better describe your issue.