AnsweredAssumed Answered

Thread_STUCK_IN_DEVICE_DRIVER ON Graphics Chipset AMD Radeon R7 M260DX

Question asked by tornic93 on Feb 14, 2018
Latest reply on Feb 14, 2018 by elstaci

Hi, I have a Lenovo Z50-75 laptop, it's an AMD FX 7500 with 16 GB of RAM, 1 TB of HDD and a Radeon R7260MDX graphics with 2 GB of video and Windows 10.

For some time now, I have blue blues with the error THREAD_ STUCK_IN DEVICE_DRIVER, I would like to know what the error is and if there is a solution.

This blue screen sold me and I watched videos, movies listening to music or playing games like the Age of Mythology.

Attached Images and a text with errors caused

 

 

AMD Graphics Card

    • Make and model: Graphics Chipst AMD Radeon R7 M260DX 2GB
  • Laptop System

Lenovo Z50-75

  • S.O
    • Windows 10 Home Edition  64bit Version 1709 Compilation of Operating System 16299.214
  • Driver version installed
    • Radeon Software Crimson Edition 16.6
  • Display Devices
    • CMN N156HGE-EBB  15.6" LCD (FHD) 1920 x 1080
  • Motherboard + Bios Revision
    • LENOVO Lancer 5B3 (Socket FS1r2)  Versión del BIOS    A4CN43WW (V 2.12)
  • CPU/APU

    AMD FX-7500 Radeon R7, 10 Compute Cores 4C+6G

  • Power Supply Unit  Make, Model & Wattage
    • PABAS0241231 LENOVO SN:41167 ID:41167LENOVO PABAS0241231
  • RAM
    • Amount of memory installed; 16GB
    • Crucial CT102464BF160B.M16 SO-DIMM Memory speed   DDR3-1600 (800 MHz) 8GB
    • Crucial CT102464BF160B.M16 SO-DIMM Memory speed    DDR3-1600 (800 MHz) 8GB

==================================================

 

Dump File         : 021118-45171-01.dmp

 

Crash Time        : 11/02/2018 20:58:05

 

Bug Check String  : THREAD_STUCK_IN_DEVICE_DRIVER

 

Bug Check Code    : 0x100000ea

 

Parameter 1       : ffff840c`6fd54700

 

Parameter 2       : 00000000`00000000

 

Parameter 3       : 00000000`00000000

 

Parameter 4       : 00000000`00000000

 

Caused By Driver  : dxgkrnl.sys

 

Caused By Address : dxgkrnl.sys+26f13

 

File Description  :

 

Product Name      :

 

Company           :

 

File Version      :

 

Processor         : x64

 

Crash Address     : ntoskrnl.exe+175880

 

Stack Address 1   :

 

Stack Address 2   :

 

Stack Address 3   :

 

Computer Name     :

 

Full Path         : C:\WINDOWS\Minidump\021118-45171-01.dmp

 

Processors Count  : 4

 

Major Version     : 15

 

Minor Version     : 16299

 

Dump File Size    : 687.708

 

==================================================

 

==================================================

 

Dump File         : 020618-50859-01.dmp

 

Crash Time        : 06/02/2018 16:44:08

 

Bug Check String  : THREAD_STUCK_IN_DEVICE_DRIVER

 

Bug Check Code    : 0x100000ea

 

Parameter 1       : ffff9a83`06bb4380

 

Parameter 2       : 00000000`00000000

 

Parameter 3       : 00000000`00000000

 

Parameter 4       : 00000000`00000000

 

Caused By Driver  : dxgkrnl.sys

 

Caused By Address : dxgkrnl.sys+26f13

 

File Description  :

 

Product Name      :

 

Company           :

 

File Version      :

 

Processor         : x64

 

Crash Address     : ntoskrnl.exe+175880

 

Stack Address 1   :

 

Stack Address 2   :

 

Stack Address 3   :

 

Computer Name     :

 

Full Path         : C:\WINDOWS\Minidump\020618-50859-01.dmp

 

Processors Count  : 4

 

Major Version     : 15

 

Minor Version     : 16299

 

Dump File Size    : 1.249.444

 

====================================================================================================

 

Dump File         : 011318-77312-01.dmp

 

Crash Time        : 13/01/2018 17:13:14

 

Bug Check String  : THREAD_STUCK_IN_DEVICE_DRIVER

 

Bug Check Code    : 0x100000ea

 

Parameter 1       : ffffbe82`9c547080

 

Parameter 2       : 00000000`00000000

 

Parameter 3       : 00000000`00000000

 

Parameter 4       : 00000000`00000000

 

Caused By Driv Graphics Card Manufacturer - Powered by AMD Graphic Chipset - AMD Radeon R7 M260DX Device ID - 6665 Supplier ID - 1002 Subsystem ID - 1309 Subsystem Provider ID - 17AA Revision ID - 00 Bus Type - PCI Express 2.0 Current bus configuration - PCI Express 2.0 x8 BIOS version - 015.040.000.003 BIOS part number - BR45043.001 BIOS date - 2013/10/18 05:10 Memory size - 2048 MB Memory type - DDR3 Clock memory - 900 MHz Central clock - 855 MHz Total memory bandwidth - 14 GByte / s 2D driver file path - / REGISTRY / MACHINE / SYSTEM / ControlSet001 / Control / Class / {4d36e968-e325-11ce-bfc1- 08002be10318} / 0000 er: dxgkrnl.sy

Caused By Address : dxgkrnl.sys+26d33

 

File Description  :

 

Product Name      :

 

Company           :

 

File Version      :

 

Processor         : x64

 

Crash Address     : ntoskrnl.exe+1756e0

 

Stack Address 1   :

 

Stack Address 2   :

 

Stack Address 3   :

 

Computer Name     :

 

Full Path         : C:\WINDOWS\Minidump\011318-77312-01.dmp

 

Processors Count  : 4

 

Major Version     : 15

 

Minor Version     : 16299

 

Dump File Size    : 1.139.668

 

==================================================

Outcomes