6 Replies Latest reply on Sep 18, 2018 8:27 AM by iphonesupport123

    My laptop reboots with error  BlueScreen 124

    allphoto

      Hello. The problem is as follows. With regularity, once or twice a day, the laptop restarts with an error of 124 if you believe the reliability log of Windows 10. Memory and hard was checked, there were no mistakes or anything else. but here's what the magazine writes by mistake.

      I asked this question in Microsoft, they also sent in turn to the developer and to the AMD support service.

        • Re: My laptop reboots with error  BlueScreen 124
          elstaci

          Need to post the Required information as per AMD Forum rules: INFORMATION REQUIRED WHEN POSTING A QUESTION

           

          This was Microsoft reply to a post that was getting a bsod error 124 on a Laptop:

          The Blue Screen error is caused by an outdated driver, a recently installed application that causes conflict on the system, or due to missing updates. Stop errors (also known as blue screen or black screen errors) can occur if a serious problem causes Windows to shut down or restart unexpectedly. Improper shutting down of the computer or forcefully turning off your device might also cause a startup issue.

           

          We would like to verify the verify the changes made to the device prior to the issue.

           

          Meanwhile, we suggest that you boot your computer in Safe mode. Safe mode starts Windows in a limited state, where only the bare essentials are started. Check if you will encounter the same issue while in Safe mode. For instructions, you may refer to this article. You can choose whether to boot your computer from Settings or from the sign-in screen.

           

          This is from Microsoft on how to troubleshoot BSOD Error 124:

          Forum Article

          BugCheck Code 124

          Technical Level : Intermediate

           

          Summary

          When a system Crashes with this error code 99% of the time it is hardware related.  These are the steps to find out which component is causing the problem

           

          Since this is hardware related if the computer is under warranty check with the maker for return or to see if any of the below would void your warranty. If you are at all hesitant about the procedures ask before doing them.  That is what we are here for.

           

          Details

          A "stop 0x124" is different from most other types of bluescreens because it stems from a hardware complaint.

          Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress.

           

          Generic "Stop 0x124" Troubleshooting Steps:

           

          1) Ensure that none of the hardware components are overclocked. Overclocking means pushing the components beyond what they were designed for.  If you do not know what that is you probably are not overclocking so go to the next step
          2) Ensure that the machine is adequately cooled.  If this is a laptop use compressed air to carefully blow out the heat pipe and fan when the computer is turned off.  If a desktop take the side cover off and blow a fan on the components
          3) Update all hardware-related drivers: video, sound, RAID (if any), etc.  Do not rely on windows when it says the most recent driver is installed. It may be the most recent but it may also be corrupt.
          4) Update the motherboard BIOS according to the manufacturer's instructions and clear theCMOS. Check with the computer maker for directions on this procedure and as usual it is always a good idea to back up your data.
          5) Update ALL OS Windows updates
          6)Stress test the major components.  Start with RAM, CPU, HD, etc.  (see other wikis for how to)
          For RAM,  use Memtest.  Instructions for which can be found here.

          Computers are extremely sensitive to problematic ram so any errors on memtest should be considered an issue and even a clear report for less than 8 passes can give a false negative.

          For CPU use Prime95

          For hard drives, use CHKDSK /F finds any problems on the drive(s), notably "bad sectors".  You should also go to the HD maker and download and run their HD checking utility

          7)-Perform a "vanilla" (clean) re-installation of WindowsInstall nothing that is not from the OS (not even Malware) until you have seen that the computer is not crashing in this state.

           

            When the vanilla installation has run long enough that you are convinced it is OK, start installing updates and applications a few at a time, and wait until you are again convinced it is OK.  If the crashes resume it is obviously the last group of installations that is the issue and remove them.

          8)- Re-seat all connectors, ram modules, etc.  You can use the same can of compressed air to clean out the RAM DIMM sockets as much as possible.

           

          Only attempt this if you are FULLY knowledgeable about the procedures.

          9)- If all else fails, start removing items of hardware one-by-one in the hope that the culprit is something non-essential which can be removed.

           

          Should you find yourself in the situation of having performed all of the steps above without a resolution of the symptom, unfortunately the most likely reason is because the error message is literally correct - something is fundamentally wrong with the machine's hardware.


           

          More advanced reading can be found here from a MS MVP IT PRO

          http://captaindbg.com/bug-check-0x124-whea_uncorrectable_error-how-to-troubleshoot/

          1 of 1 people found this helpful
          • Re: My laptop reboots with error  BlueScreen 124
            iphonesupport123

            I am looking for the IOS update

            • Re: My laptop reboots with error  BlueScreen 124
              iphonesupport123

              I am looking for the IOS update information because when I update the IOS latest version then I faced a problem with the iTunes that shows me an error iTunes error 5105, By the way, this thread is also very helpful for me to keep discussing like this.