0 Replies Latest reply on Feb 11, 2018 1:53 AM by asifrang

    ATI Mobility Radeon HD 4600 series driver stopped working


      Hi Everyone,


      I have following frequent issue in my Toshiba laptop having windows 7 home premium 64Bit with 4GB DDR-3 RAM:






      Video hardware error



      06/02/2018 06:56 PM



      Not reported



      A problem with your video hardware caused Windows to stop working correctly.


      Problem signature

      Problem Event Name:      LiveKernelEvent

      OS Version:                        6.1.7601.

      Locale ID:                           16393


      Files that help describe the problem





      Extra information about the problem

      BCCode:             117

      BCP1:                  FFFFFA8006F8A390

      BCP2:                  FFFFF88002EB840C

      BCP3:                  0000000000000000

      BCP4:                  0000000000000000

      OS Version:        6_1_7601

      Service Pack:     1_0

      Product:             768_1


      Other information are as follows :













      System Summary :


      OS Name                                                             Microsoft Windows 7 Home Premium

      Version                                                                6.1.7601 Service Pack 1 Build 7601

      Other OS Description                                         Not Available

      OS Manufacturer                                                Microsoft Corporation

      System Name                                                  

      System Manufacturer                                        TOSHIBA

      System Model                                                   Satellite L500

      System Type                                                      x64-based PC

      Processor                                                           Intel(R) Core(TM)2 Duo CPU     P7450  @ 2.13GHz, 2133 Mhz, 2 Core(s), 2 Logical Processor(s)

      BIOS Version/Date                                             TOSHIBA V2.10, 06/05/2010

      SMBIOS Version                                                 2.5

      Windows Directory                                            C:\Windows

      System Directory                                               C:\Windows\system32

      Boot Device                                                        \Device\HarddiskVolume2


      Hardware Abstraction Layer                                Version = "6.1.7601.24000"

      User Name                                                       

      Time Zone                                                         

      Installed Physical Memory (RAM)                      4.00 GB

      Total Physical Memory                                      3.96 GB

      Available Physical Memory                               2.56 GB

      Total Virtual Memory                                        7.93 GB

      Available Virtual Memory                                 6.36 GB

      Page File Space                                                3.96 GB

      Page File                                                          C:\pagefile.sys


      Display Summary :


      Name                             ATI Mobility Radeon HD 4600 Series

      PNP Device ID                PCI\VEN_1002&DEV_9480&SUBSYS_FF801179&REV_00\4&2C2F074A&0&0008

      Adapter Type                 ATI display adapter (0x9480), ATI Technologies Inc. compatible

      Adapter Description      ATI Mobility Radeon HD 4600 Series

      Adapter RAM                1.00 GB (1,073,741,824 bytes)

      Installed Drivers            atiumd64.dll,atidxx64.dll,atiumdag,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

      Driver Version               8.634.1.0

      INF File                          oem5.inf (ati2mtag_M9x section)

      Color Planes                 Not Available

      Color Table Entries       4294967296

      Resolution                    1366 x 768 x 59 hertz

      Bits/Pixel                      32

      Memory Address         0xD0000000-0xDFFFFFFF

      I/O Port                        0x00002000-0x00002FFF

      Memory Address         0xF2100000-0xF21FFFFF

      IRQ Channel                IRQ 4294967294

      I/O Port                       0x000003B0-0x000003BB

      I/O Port                       0x000003C0-0x000003DF

      Memory Address        0xA0000-0xBFFFF

      Driver                          c:\windows\system32\drivers\atikmdag.sys (, 5.76 MB (6,037,504 bytes), 08/06/2013 11:54 PM)



      Kindly look into the issue & advise me the resolution at the earliest.


      Thanking you in advance & looking forward to hear from you soon.

      Best Regards,