AnsweredAssumed Answered

My intel graphics is being used over my Radeon RX 580

Question asked by slyr101 on Feb 11, 2018
Latest reply on May 15, 2018 by av3r4g3

I recently bought the CYBERPOWERPC Gamer Xtreme GXIVR8020A4 Desktop Gaming PC and I have a problem where games recognize my inegrated intel graphics over my dedicated Radeon RX 580.

I have set my windows power settings to 10

After uninstalling both drivers then using DDU and then reinstalling my drivers problems persist

My Amd radeon settings do not have any form of switchable graphics settings and there is no display connected to my amd

I have tried disabling my intel graphics through device manager but that makes microsoft basic render be detected instead of my radeon

Interestingly Rainbow 6 siege can use my graphics card because I forced it to in it's own steam files so I know my radeon works somehow however since other games don't let me mess around with their own files I can't do the same for them. For instance total warhammer 2 only detects my intel 630HD graphics, all other games like dota 2, starbound and rimworld also have this problem (literally every other game besides rainbow 6 siege).

I have tried changing my bios however when i set my graphics from cpu graphics to pcie or auto it just resets when I restart my pc however all other options in bios don't reset only the graphics settings.

This problem occurred before the most recent windows update so I don't believe it could be caused by that.

Desktop

Radeon Software Version - 18.2.1

Radeon Software Edition - Adrenalin

Windows Version - Windows 10 (64 bit)

System Memory - 8 GB

CPU Type - Intel(R) Core(TM) i5-7400 CPU @ 3.00GHz

Radeon Settings Version - 2018.0131.1849.33856

Driver Packaging Version - 17.50.17.03-180131a-323831C-RadeonSoftwareAdrenalin

Provider - Advanced Micro Devices, Inc.

2D Driver Version - 8.1.1.1634

Direct3D® Version - 9.14.10.01316

OpenGL® Version - 6.14.10.13506

OpenCL™ Version - 23.20.15017.3010

AMD Mantle Version - 9.1.10.0237

AMD Mantle API Version - 102400

AMD Audio Driver Version - 10.0.1.6

Vulkan™ Driver Version - 2.0.1

Vulkan™ API Version - 1.0.65

Graphics Card Manufacturer - Powered by AMD

Graphics Chipset - Radeon RX 580 Series

Device ID - 67DF

Vendor ID - 1002

SubSystem ID - C580

SubSystem Vendor ID - 1682

Revision ID - E7

Bus Type - PCI Express 3.0

Current Bus Settings - PCI Express 3.0 x16

BIOS Version - 015.050.002.001

BIOS Part Number - 113-58045HED1-W91

BIOS Date - 2017/04/10 23:39

Memory Size - 4096 MB

Memory Type - GDDR5

Memory Clock - 1750 MHz

Core Clock - 1366 MHz

Total Memory Bandwidth - 224 GByte/s

Memory Bit Rate - 7.00 Gbps

2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0001

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