5 Replies Latest reply on Feb 9, 2018 2:01 PM by ray_m

    Driver installation errors. I've tried everything.


      I am getting errors when trying to install/update. Please scroll down for computer specs.


      1. Error 1603 – A General Error Has Occurred During the Installation of the AMD Software Package
      2. Can't detect the version of my graphics card?


      Corrupted registry keys and/or system files

      As far as I can tell, nothing is corrupted. SFC /SCANNOW stated that there were no issues with integrity.


      Corrupted Microsoft Visual C++ Redistributable files

      Did a repair on all packages installed, just to be sure.


      Missing critical and/or important Windows updates

      Updated ALL THE THINGS!


      Graphics driver and software conflicts

      Disabled onboard Intel graphics and uninstalled drivers...I think.


      False positives reported and blocked by antivirus software

      I turned this completely off.





      Graphics card: XFX Radeon R9 390X DirectX 12 R9-390X-8256 8GB 512-Bit GDDR5 PCI Express 3.0 CrossFireX Support Video Card


      I tried to update to 18.1 whatever before and also had a problem. Now I can't even install a previous version.

      I have moved my graphics card to a different PCI slot, and the issues still persist.

      I have used the AMD removal utility to try and install fresh copies, the issue still persists.


      I managed to install the original drivers that came with the graphics card after five tries, and now my computer is incredibly sluggish.


      Message was edited by: D Ko