AnsweredAssumed Answered

Driver installation errors. I've tried everything.

Question asked by artymcfarty on Feb 8, 2018
Latest reply on Feb 9, 2018 by ray_m

I am getting errors when trying to install/update. Please scroll down for computer specs.


  1. Error 1603 – A General Error Has Occurred During the Installation of the AMD Software Package
  2. Can't detect the version of my graphics card?


Corrupted registry keys and/or system files

As far as I can tell, nothing is corrupted. SFC /SCANNOW stated that there were no issues with integrity.


Corrupted Microsoft Visual C++ Redistributable files

Did a repair on all packages installed, just to be sure.


Missing critical and/or important Windows updates



Graphics driver and software conflicts

Disabled onboard Intel graphics and uninstalled drivers...I think.


False positives reported and blocked by antivirus software

I turned this completely off.





Graphics card: XFX Radeon R9 390X DirectX 12 R9-390X-8256 8GB 512-Bit GDDR5 PCI Express 3.0 CrossFireX Support Video Card


I tried to update to 18.1 whatever before and also had a problem. Now I can't even install a previous version.

I have moved my graphics card to a different PCI slot, and the issues still persist.

I have used the AMD removal utility to try and install fresh copies, the issue still persists.


I managed to install the original drivers that came with the graphics card after five tries, and now my computer is incredibly sluggish.


Message was edited by: D Ko