0 Replies Latest reply on Feb 5, 2018 9:47 AM by marksamonte0

    Monitor randomly disconnects for a few seconds then reconnects (with discon/connect sound)


      My system:

      • AMD Graphics Card
        • 8192MB ATI AMD Radeon R9 390 Series (Sapphire/PCPartner)
      • Desktop or Laptop System
        • Desktop
      • Operating System
        • Windows 7 Ultimate 64-bit SP1
      • Driver version installed
        • Radeon Software 17.12.1 (Adrenalin)
      • Display Devices
        • ASUS VC239 (1920x1080@60Hz)
      • Motherboard + Bios Revision
        • MSI Z170A GAMING M7 (MS-7976) (U3E1) +  BIOS Version/Date American Megatrends Inc. 1.80, 10/21/2015
      • CPU/APU
        • Intel Core i5 6600K @ 3.50GHz
      • Power Supply Unit  Make, Model & Wattage
        • Corsair CX Series CX650M 80Plus-Bronze APFC Modular Power Supply
      • RAM
        • 8GB

      My issue:

      • Provide a detailed description of the issue you are experiencing and the steps required to reproduce the issue.

                I just noticed it recently when I'm playing Counter-Strike: Global Offensive and NBA 2K18, the display randomly disconnects for a few seconds then reconnects accompanied by the disconnect/reconnect sound. The issue seems to be randomly happening and I observed when I'm only browsing using my Browser or just playing music via Spotify, the issue is not happening.  I tried before replacing my HDMI cable, the issue gone for a few months and came back just this few days ago. Temperature seems normal 40C when browsing, ~55C when playing.

      • Details about applications/games affected (including version number)

                I often play Counter-Strike: Global Offensive and NBA 2K18

      • Graphical settings used in the application/game (resolution and 3D settings)

                I use the Global Settings for my games

                     Anti-aliasing Mode: Use application settings

                     Anti-aliasing Method: Multisampling

                     Morphological Filtering: Off

                     Anisotropic Filtering Mode: Use application settings

                     Texture Filtering Quality: Performance

                     Surface Format Optimization: On

                     Wait for Vertical Refresh: Off, unless application specifies

                     OpenGL Triple Buffering: Off

                     Shade Cache: AMD optimized

                     Tessellation Mode: AMD optimized

                     Power Efficiency: Off

                     Chill: Off

                     Frame Rate Target Control: 60 FPS