1 Reply Latest reply on Feb 7, 2018 1:17 AM by pokester

    compatibility universal audio dsp

    the_bloodlust

      Big issue, and its seems that i'm not the only one.

       

      i own 2 audio dsp card from the company universal audio

      models uad2 solo

       

      they were working flawlessly with my phenom2 960t and gigabyte am3 motherboard (ma t 770 ud3)

       

      now i bought a ryzen configuration

      ryzen 7 1700

      and gigabyte aorus gaming 5 (x370) motherboard

      my 2 dsp card don't work anymore. with them or the computer keep crashing, or the software from ua says it dont see the dsp cards.

       

      its is obviously a compatibility problem between amd architecture and from universal audio.

      can someone dig in the issue and resolve it.

      i put money in these dsps i 'd be happy they work

      unversal audio support was awful, i hope amd people and universal audio can fix this issue, i'm not alone in this situation, thats means otherwise that if we want to use universal audio dsp we cant go for amd systems...

        • Re: compatibility universal audio dsp
          pokester

          I certainly can appreciate the aggravation you are having. I am not an AMD employee and am only stating what I am about to say base on past issues and knowing how these things work.

           

          While it may be a compatibility issue with newer AMD hardware. The DSP card's maker will likely be the people that fix this issue for you. I have seen these issues with these cards before and most of those companies love to sell you a new one, never updating drivers and firmware for older cards. I can't speak to this company specifically but I would bet that AMD has no way to test with that card, at least not without the involvement of that cards maker. I would absolutely report the bug to AMD, but this is not the place, (unless you get luck and someone here does know what to do) these are community forums. A couple AMD employees do frequent here, but no guarantee they will or won't be able to help. You could try to ask for help here with this official AMD: Email Form

           

          Next I would re-contact support from the company that you bought the cards, maybe there is already a firmware update or new driver that could take care of things? If the person isn't helping you ask if the issue can be escalated to an engineer or the next higher level. I know from past experience though that a lot of the updates they do are in their software and they charge for those upgrades. Unfortunately there is never any guarantee when we buy anything that it will ever support anything beyond what they said it would when we bought it, it's just great that most companies do this, because it's just good business. Hopefully they can offer some good help. Maybe at a minimum work you some kind of better deal, if they don't have a free solution.

           

          I've got totes full of old expensive cards that just are not supported anymore. I know it's beyond rough.

           

          I sure hope you find help with your issue. Maybe someone else will come along with better help. Good luck!