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Display Driver Failed to Install (Error 1603) - 7970 Win 10 17.50.02

Question asked by alonaar on Feb 3, 2018

Describe your system:

  • AMD Graphics Card
    • Radeon HD 7970
  • Desktop or Laptop System
    • Discrete Desktop Graphics
  • Operating System
    • Windows 10 64-bit (Education Edition)
  • Driver version installed
    • 17.50.02 is partially installed (Display Driver Failed to install)
  • Display Devices
    • Asus VH238H Black 23" Full HD HDMI LED Backlight LCD Monitor w/Speakers
  • Motherboard + Bios Revision
    • GIGABYTE G1 Gaming GA-Z170X-Gaming G1 (rev. 1.0) LGA 1151 Intel Z170 HDMI SATA 6Gb/s USB 3.1 USB 3.0 Extended ATX Intel Motherboard (BIOS: American Megatrends Inc. F2, 7/24/2015)
  • CPU/APU
    • i7 6700k by Intel
  • Power Supply Unit  Make, Model & Wattage
    • CORSAIR HX Series HX850 850W ATX12V 2.3 / EPS12V 2.91 SLI Ready CrossFire Ready 80 PLUS GOLD Certified Modular Active PFC Power Supply New 4th Gen CPU Certified Haswell Ready
  • RAM
    • G.SKILL Ripjaws V Series 16GB (2 x 8GB) 288-Pin DDR4 SDRAM DDR4 3200 (PC4 25600) Intel Z170 Platform Desktop Memory Model F4-3200C16D-16GVK

 

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My issue is that I receive Error 1603 when attempting to install the latest driver from AMD's site (which indicates my card is still supported). I went to the linked page and attempted all of the suggested steps for troubleshooting, to no avail. This issue came to my attention when I updated Windows and suddenly I was unable to use my GPU in a game (Divinity Original Sin 2), as it couldn't detect it. I then attempted to update the drivers and got Error 1603. Device Manager cannot detect the Display Device as a result. I've already rolled back my version of Windows in an attempt to fix it that way, as it seemed to have broke only when I updated to the new version of Windows 10. I've attached a number of screenshots to illustrate the issue.

 

Thank you for taking the time to read my post. I hope that you can help.

 

Message was edited by: Matt B We have updated the title of this discussion with relevant details to better describe your issue.

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