17 Replies Latest reply on Feb 5, 2018 10:52 AM by elstaci

    AMD Driver Crashing After Update To Crimson 17.1. RX 480 Win 10

    sentocnik

      Hello,

       

      So a few months before i had the same issue.. I updated my drivers and started playing games. After a while the game crashed and i heard my GPU drivers disconnecting (that windows sound) and the Driver icon on the taskbar was gone. I started my drivers again and checked the version of drivers and saw that they rollbacked from 17.11.x to 17.1.1.

      I was struggling with this issues for a few days but then i just reinstalled windows 10 and it solved the issues.

       

      Now I've had my fresh Windows 10, playing some Battlefield 1 and ofc. it kicked me out because I didn't update my drivers. So I downloaded them and made a clean install of the new drivers.

      To get the story short, the same thing happened as before. My drivers rollbacked to 17.1.1. and whatever I do it will always crash and rollback to 17.1.1.

       

      Note: I allready used DDU, safe mode starts.. etc.

      DxDiag in att.

       

      PSU: 650W Corsair.

      CPU: i5 6600

      GPU: RX480 8GB

      RAM: 16GB 2133mhz crucials.

       

      nothing overclocked, all stock AF.

       

      Message was edited by: Matt B We have updated the title of this discussion with relevant details to better describe your issue.

        • Re: Driver constantly crashing..
          elstaci

          According to your DxDiag file you are using a MSI Z170M motherboard with a RX-480 AMD GPU Card. If this is correct you have a new BIOS (AMI) from December 2017 :Support For Z170M MORTAR | Motherboard - The world leader in motherboard design | MSI USA

           

          Also the following are fairly new that might affect your GPU drivers:

           

          Others Drivers

          Title

           

           

          Intel Management Engine Driver+Microsoft hotfix

           

           

          Version

           

          11.7.0.1043

           

          Release Date

           

          2017-12-06

           

          File Size

           

          75.23 MB

           

          Description

           

          Microsoft Win7 Hotfix installation is required for Intel Management Engine Driver to be installed successfully.

           

          Title

           

           

          Intel Rapid Storage Technology Driver

           

           

          Version

           

          15.2.0.1020

           

          Release Date

           

          2017-01-17

           

          File Size

           

          13.31 MB

           

          Note

           

          Please refer to the manual to download the correct Intel Rapid Storage Technology RAID driver for your system.
          For Intel RST ROM 15.2 version

           

          Title

           

           

          Intel Serial IO Drivers

           

           

          Version

           

          30.100.1633.03

           

          Release Date

           

          2017-01-04

           

          File Size

           

          2.61 MB

           

          Title

           

           

          Intel Software Guard Extensions

           

           

          Version

           

          1.6.101.32869

           

          Release Date

           

          2017-01-03

           

          File Size

           

          3.6 MB

          On-Board VGA Drivers

           

          Title

           

           

          Intel VGA Driver

           

           

          Version

           

          21.20.16.4541

           

          Release Date

           

          2017-02-14

           

          File Size

           

          237.55 MB

          On-Board SATA AHCI/RAID Drivers

          System & Chipset Drivers

           

          Title

           

           

          Intel Chipset Driver

           

           

          Version

           

          10.1.1.38

           

          Release Date

           

          2017-01-03

           

          File Size

           

          2.6 MB

          1 of 2 people found this helpful
          • Re: Driver constantly crashing..
            sentocnik

            Updating BIOS and motherboard drivers didn't help.

            • Re: Driver constantly crashing..
              merutsu

              Do it first:

              try to google how to disable all these manipulations with the drivers by windows OS. When I tweaked my WS2016 i saw some options but don't remember where =)

              if you disable any drivers auto updates by windows update service and use DDU after, windows will be unable to rollback your videodriver.

               

              when the drivers updates are restricted/disabled:

              1. install only videodriver via windows device manager (manually set up path to the extracted driver files folder on your disk)

              2. if videodriver keep crashing, use any OC software (like MSI AB) and set gpu voltage +25mV, power limit +50%.

               

              //also you can check windows event viewer logs for any info about those crashes.

              • Re: Driver constantly crashing..
                sentocnik

                I have done everything that was said to do, and my driver is still crashing..

                 

                I have installed the driver over Device Manager and installed the Driver UI app. When it crashes it doesn't rollback anymore it just 'removes' the UI app where ypu can tweak the settings etc.

                 

                How can I get AMD moderators to take a look?

                • Re: Driver constantly crashing..
                  sentocnik

                  The problem is with the amd software and my GPU constantly crashing and forcing windows to step in and use any driver available for device to keep working properly.

                   

                  Now, making sure what merutsu typed after making windows install specific drivers that were manually downloaded.. It installs the correct drivers that are stable but at cost of not having the 'AMD radeon settings'.

                   

                  Having said that, everything worked out after reinstalling OS the last time I encountered this error. I can't just reinstall Windows every time there is an Amd update available... Also no one having the same specific issue is kinda disappointing too.

                   

                  In future I will pay extra buck for a Nvidia system..

                  • Re: Driver constantly crashing..
                    sentocnik

                    elstaci

                     

                    I had run the SSD tests and my SSD is running perfectly..

                     

                    The problem should be with Windows-AMD working domain, where the installation just fcks itself for some reason.

                     

                    I don't think I need to RMA my GPU, I will run stress tests just to see the stability of it tho.

                      • Re: Driver constantly crashing..
                        elstaci

                        It does sound like a Windows Update - AMD Driver issue. Best to follow Kingfish advice in the previous post to let AMD Support know of the problem.

                         

                        I didn't realize you were using a SSD which wasn't mentioned in your previous post. But it is no harm in running diagnostic test on your hardware. You never know when a component is going bad until you start having many issues with your computer.