3 Replies Latest reply on Feb 6, 2018 6:30 AM by amdmatt

    Application Install Failure - During 18.2.1 Driver Installation - Win 10 + R8 M445DX

    nickpengaras

      Hello dearest community members,

       

      • I've just updated my GPU drivers (not pushed) , and I it seems my GPU isn't working.

       

      DRIVERS NOT WORKING.jpg

      • I tried to update, I downloaded older versions, I tried to go back to older versions, but I couldn't.

      DRIVERS FAIL TO UPDATE.jpg

       

      • I erased my drivers, and went to HP support to get the drivers from there, but still it didn't work.

       

      HP DRIVERS.jpgHP DRIVERS FAILURE.jpg

      The main problem that I seem to get (I tried everything more the three times) it's that the installation can not be done correctly and after this Device Manager has the new version which isn't properly installed.

       

      My laptop's details.

      HP Pavilion 15-aw001nv (ENERGY STAR)

      DETAILS.jpg

      I need this to be fixed asap, because I can't edit!!!

       

      Thank you.

       

      PS. I'm editing my question after posting it,

      I tried troubleshoot, it detected the following problems, but couldn't give me a solution.

      troubleshoot.jpg

       

      Message was edited by: Nick Pengaras

       

      Message was edited by: Matt B We have updated the title of this discussion with relevant details to better describe your issue.

        • Re: URGENT NEED HELP! DRIVER UPDATE, ADRENALIN 18.2.1
          elstaci

          I noticed from HP Support a BIOS dated from May,2017. Do you have that installed: HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

          Driver-Chipset (1)

           

          HP 3D DriveGuard Software

          system software Manager Icon
          6.0.41.1 Rev.A47.2 MBSep 11, 2017DownloadHP's Terms of Use
          DetailsAssociated filesPrevious versions

          Type:

          Driver-Chipset

          Version:

          6.0.41.1 Rev.A

          Operating systems:

          Windows 10 (64-bit)

          Release date:

          Sep 11, 2017

          File name:

          sp81920.exe

          (47.2 MB)

           

           

          Description:

          This package provides the HP 3D Driveguard Software (HP ProtectSmart Hard Drive Protection) for supported notebook models that are running a supported operating system. The HP 3D Driveguard Software protects the hard drive by parking the heads if the notebook is accidentally dropped, or is abruptly impacted by another object.

          Fix and enhancements:

          - Fixes an issue where HP 3D DriveGuard stops functioning properly after the operating system is updated, which subsequently causes an error message to be displayed.

           

           

          HP Notebook System BIOS Update (AMD Processors)

          system software Manager Icon
          F.27 Rev.A10.7 MBMay 15, 2017DownloadHP's Terms of Use
          DetailsAssociated filesPrevious versions

           

          Type:

          BIOS

          Version:

          F.27 Rev.A

          Operating systems:

          Windows 10 (64-bit)

          Release date:

          May 15, 2017

          File name:

          sp80190.exe

          (10.7 MB)

           

           

          Description:

          This package provides an update to the System BIOS. The update installs on supported notebook models using a supported Microsoft Windows Operating System. It is necessary to restart the system to complete the installation.

          Fix and enhancements:

          - Provides the updated BIOS.

           

           

          AMD High-Definition (HD) Graphics Driver

          system software Manager Icon
          16.101.1701.1001 Rev.A333.6 MBApr 29, 2016DownloadHP's Terms of Use
          DetailsAssociated files

           

          Type:

          Driver-Graphics

          Version:

          16.101.1701.1001 Rev.A

          Operating systems:

          Windows 10 (64-bit)

          Release date:

          Apr 29, 2016

          File name:

          sp75640.exe

          (333.6 MB)

           

           

          Description:

          This package provides the AMD High-Definition (HD) Graphics Driver and Catalyst Control Center for supported notebook models that are running a supported operating system. For notebooks with switchable graphics modes, this package includes drivers for both graphics processing units (GPUs). Switchable graphics enable users to switch between a power-saving graphics mode (normally used under battery power) and a high-performance graphics mode. If high-definition multimedia interface (HDMI) video output is supported, this package also installs the HDMI Audio Driver.

           

           

          When you reinstall the AMD Driver set (Full) you need to do this to be sure you have a clean machine:

          Laptop graphics update...How to

          1 of 1 people found this helpful