2 Replies Latest reply on Jan 29, 2018 5:59 AM by rickmd1991

    R9 390x Kernel 41 pc crashes

    rickmd1991

      PC Specs:

      i7 6700k

      Asus Strix 390x (comes overclocked)

      16bg Ram

      Windows 10 x64

       

      Prior to update 16.XX and above I never experienced this kernel 41 error. I had to downgrade to a 15.XX driver from 2 years ago to not crash.

      At first I thought is was my PSU Silverstone Tek 1350W ATX 12V 2.3/EPS 12V 80 PLUS but rather than replace that I kept searching for answers.

      I was led to a post saying that it could be caused by my soundcard Creative Sound Blaster ZxR so I reinstalled those drivers with lastest and others I could find, still to no avail.

      I then tried to use the updates that windows 10 provides in the device manager which installs a 17.7 driver version still crashing with those.

      Crashs happen mainly when I game for long hours or within a few hous while gaming and on youtube.

      I checked temps and the gpu never goes above 50c and cpu around the same.

      Thought it could be a direct x issue reinstalled that a few times.

      I  also thought that it could be a bios issue but that is updated to the current version.

      I am duo monitoring 1 with the amd card and the other with onboard graphics.

      Then after all this frustration I down graded to a driver 2 years old and no craching I would like some help trying to figure out why this is happening I am losing quite a big amount of fps from this old driver.

      I used everydriver from 16.XX up and crashes happen in any game I play.

        • Re: R9 390x Kernel 41 pc crashes
          elstaci

          Can you post the error messages after it crashes?

            • Re: R9 390x Kernel 41 pc crashes
              rickmd1991

              only error msg I get is from the windows event viewer no BSOD just a feeze that i have to manually press the power button to reset

              Faulting application name: cnext.exe, version: 10.1.1.1522, time stamp: 0x5661c9e1

              Faulting module name: Qt5Qml.dll, version: 5.5.0.0, time stamp: 0x558c716c

              Exception code: 0xc0000005

              Fault offset: 0x0000000000123a89

              Faulting process id: 0x2964

              Faulting application start time: 0x01d398d2d8c8c222

              Faulting application path: C:\Program Files\AMD\CNext\CNext\cnext.exe

              Faulting module path: C:\Program Files\AMD\CNext\CNext\Qt5Qml.dll

              Report Id: f188f2bd-7aeb-4a5b-a4d6-e5983b289578

              Faulting package full name:

              and

              Log Name:  System
              Source:    Microsoft-Windows-Kernel-Power
              Date:      1/28/2018 12:48:15 AM
              Event ID:  41

              Task Category: (63)

              Level:     Critical
              Keywords:  (70368744177664),(2)
              User:      SYSTEM
              Computer:  Loci

              Description:

              The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

              Event Xml:

              <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

                <System>

              <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
              <EventID>41</EventID>
              <Version>6</Version>
              <Level>1</Level>
              <Task>63</Task>
              <Opcode>0</Opcode>
              <Keywords>0x8000400000000002</Keywords>
              <TimeCreated SystemTime="2018-01-28T06:48:15.168286000Z" />
              <EventRecordID>3634</EventRecordID>
              <Correlation />
              <Execution ProcessID="4" ThreadID="8" />
              <Channel>System</Channel>
              <Computer>Loci</Computer>
              <Security UserID="S-1-5-18" />

                </System>

                <EventData>

              <Data Name="BugcheckCode">0</Data>
              <Data Name="BugcheckParameter1">0x0</Data>
              <Data Name="BugcheckParameter2">0x0</Data>
              <Data Name="BugcheckParameter3">0x0</Data>
              <Data Name="BugcheckParameter4">0x0</Data>
              <Data Name="SleepInProgress">0</Data>
              <Data Name="PowerButtonTimestamp">0</Data>
              <Data Name="BootAppStatus">0</Data>
              <Data Name="Checkpoint">0</Data>
              <Data Name="ConnectedStandbyInProgress">false</Data>
              <Data Name="SystemSleepTransitionsToOn">2</Data>
              <Data Name="CsEntryScenarioInstanceId">0</Data>
              <Data Name="BugcheckInfoFromEFI">true</Data>
              <Data Name="CheckpointStatus">0</Data>

                </EventData>

              </Event>

               

              all the info i get from the crashes