2 Replies Latest reply on Jan 27, 2018 4:50 AM by pengtey

    Please help me with these driver issues.


      Hello community of AMD! This is my first time using AMD Graphic Card and Processors and have no idea what to expect. But right now im pretty sad because of the lack of stable drivers. I have all these issues like AMD Radeon Settings not opening and BSOD errors (Video TDR) when I game is so annoying. I have done literally everything including Clean install, Clean up utility, reinstalling drivers, boot into safe mode and use clean up utility, reinstalling again and again and again, updating EVERYTHING and still getting both these issues. Honestly i dont know what to do now. All of these are driver issues. I guess ill keep waiting for next driver update.

        • Re: Please help me with these driver issues.

          Hi. Welcome to the world of AMD.


          Might i ask if this is your first time asking for help on the internet?


          I wonder because you make the classic mistake of not sharing your hardware or software (OS)


          How are we supposed to help you then? Hmm?

          We are not Professor X you know.

            • Re: Please help me with these driver issues.

              Second time whoops I forgot the specs I was in a hurry. Usually I dont have to resort to personally asking on forums, a quick Google search solves my issue. Not this time tho unfortunately. My bad, here are the specs!


              Machine name: DESKTOP-M1HNB8N

              Machine Id: {923C27E4-6BEF-429C-A428-65C0E4AB6B70}

              Operating System: Windows 10 Home 64-bit (10.0, Build 15063) (15063.rs2_release.170317-1834)

              Language: English (Regional Setting: English)

              System Manufacturer: ASUSTeK COMPUTER INC.

              System Model: X550IU

              BIOS: X550IU.300

              Processor: AMD FX-9830P RADEON R7, 12 COMPUTE CORES 4C+8G  (4 CPUs), ~3.0GHz

              Memory: 12288MB RAM

              Available OS Memory: 11216MB RAM

              Page File: 3474MB used, 10046MB available

                Windows Dir: C:\Windows

                DirectX Version: DirectX 12


              Display Devices


                        Card name: AMD Radeon R7 Graphics

                     Manufacturer: Advanced Micro Devices, Inc.

                        Chip type: AMD Radeon Graphics Processor (0x9874)

                         DAC type: Internal DAC(400MHz)

                      Device Type: Full Device

                       Device Key: Enum\PCI\VEN_1002&DEV_9874&SUBSYS_14A01043&REV_CC


              Device Problem Code: No Problem

              Driver Problem Code: Unknown

                   Display Memory: 6624 MB

                 Dedicated Memory: 1015 MB

                    Shared Memory: 5608 MB

                     Current Mode: 1920 x 1080 (32 bit) (60Hz)

                     Monitor Name: Generic PnP Monitor