19 Replies Latest reply on Jun 7, 2018 8:37 PM by molokow

    Black screen flickering

    archs4

      Hello everyone,

       

      **this is my configuration (bought it 1 month ago):

      Dell SE2717H (I've had 2 identical, same problem with both of them)

      Cavo HDMI 5mt (I see it has the label High speed Ethernet cable)

      Sapphire Pulse RX580 8GB (coil whine under load)

      Ryzen 1500x (small +10°C peaks under benchmark)

      Corsair Vengeance DDR4 2x4GB 3200Mhz (ok)

      B350 Tomahawk (ok)

      Thermaltake Smart SE 530W (ok)

      Samsung 850 EVO 500 (ok)

      Seagate Barracuda 2TB (ok)

      Case Fractal Define S (ok)

      Windows 10 Pro (ok)

       

      AMD driver 18.1.1 (same problem with the previous 2 versions)

      Freesync via HDMI cable, monitor support it and it has only HDMI and VGA ports.

       

      **this is my problem:

      3 weeks of normal usage without freesync monitor and then I bought it.

      It started 4-5 days ago, I use to power off pc during the night (remove power cable from the wall), when I power it again in the morning and open application such as Battlefield 1 (Youtube too in certain videos) it start to show black screens (black screen flickering) the screen seems to be turned off (no backlight) and then it goes back to normal image. It often resize the image in the wrong way and the frame appears bad-sized.. other times the black screen has backlight

       

      **how I fix it till the next power off (next day):

      1) I can remove and reinsert HDMI cable (GPU side or monitor side, no matter) this resolve the problem till the next time i power the pc off for long times..

      OR

      2) Disable FREESYNC in driver menu

      OR

      3) Restart PC

      All this solutions works till the next power off

       

      **Someone has an idea of what's my problem? Bad GPU? Bad cable? Bad monitor?

       

      I have video of flickering if needed.

      Thank you all in advance

        • Re: Black screen flickering
          stanchev36

          I have awful screen flickering only on Euro Truck Simulator 2 and i can't fix the problem and unfortunately my video card doesn't support AMD FreeSync.

          How I can fix the problem? My driver version is 18.1.1. In the previous driver version, i have this problem too. 

          My Specs is:

          Intel Core i5 3340

          Sapphire Radeon R9 280 Dual-X

          A-Data 2X4 DDR3 1600MHz

          Cooler Master 600W

          A-Data SP 920

          Seagate Barracuda 1TB

          Windows 10 Pro 64bit

          I use HDMI cable to connect my monitor.

          • Re: Black screen flickering
            benman2785

            pls NEVER reomove power plug from the wall - because your system doesnt know what to do anymore after it has power

             

            standby doesnt cost much a year and the Display will autoshut off when there is no signal

             

            but it sounds like your Dell SE2717H has a problem with FreeSync and being off power for a time - or its your GPU (not 100% sure)

             

            and as i said - in moderm times you do your PC no good if you cut off power completely

              • Re: Black screen flickering
                archs4

                Yeah maybe I'll change this, I dont remove it because of energy consumption but for other reasons, thank you for the suggestion I'll try it .. anyway I have news:

                 

                UPDATE 26/01/2018

                tried with another monitor (asus vg245he) same problem, now a total of 3 monitors have had exact same problem (2x identical Dell SE2717H and 1x Asus vg245he).

                Youtube give me problems too with freesync active (I have issue with all the monitors)

                 

                Here are the links for 3 youtube videos I've uploaded:

                (RX 580 8GB Sapphire Pulse)

                Dell' SE2717H + RX580 - YouTube                          Dell SE2717H + RX580 + Freesync ENABLED + 18.1.1 on Battlefield 1

                Rx 580 + VG245HE + 18.1.1 - YouTube                  Asus VG245HE + RX580 + Freesync ENABLED + 18.1.1 on Battlefield 1

                Rx580 + 18.1.1 + freesync ENABLED - YouTube    Asus VG245HE + RX580 + Freesync ENABLED + 18.1.1 watching youtube video (generic fullHD)

                  • Re: Black screen flickering
                    benman2785

                    pls keep me posted

                     

                    if error persists when you havent unpluged your powercable then please report that behaviour to the driver team

                      • Re: Black screen flickering
                        archs4

                        UPDATE 27/01/18 14.50

                        Seems to be strictly related to the power cut off so:

                         

                        1) POWER CUT OFF + FREESYNC ENABLED = black screen flickering (this issue could be resolved restarting PC or unplugging/plugging HDMI cable once).

                        (Another thing I observed is that after a period with PC power unplugged  GPU has a strange fans' RPM peak during boot such as 0.5-1 sec at 100% before going to 0 RPM when windows start, this happens only if I've unplugged the power cable, in other cases fans didn't have strange RPM peaks during boot)

                         

                        2) Youtube issue (power cut off + freesync enabled) disappear completely if I disable "hardware acceleration on chrome" or restart PC or unplug/plug HDMI cable.

                         

                        intresting.. I'm testing

                         

                        If I dont unplug the power I dont notice problems.. I need to specify that I shutdown PC before unplug the power (obviously)

                  • Re: Black screen flickering
                    benman2785

                    so i think the problem is either your GPU or your MoBo - one or both need power to fullfill a full boot

                    • Re: Black screen flickering
                      kwstasps

                      i have exactly the same issue as u have..any news?

                        • Re: Black screen flickering
                          benman2785

                          did you read his last update from 3 days ago?

                           

                          archs4 wrote:

                          UPDATE 27/01/18 14.50

                          Seems to be strictly related to the power cut off so:

                           

                          1) POWER CUT OFF + FREESYNC ENABLED = black screen flickering (this issue could be resolved restarting PC or unplugging/plugging HDMI cable once).

                          (Another thing I observed is that after a period with PC power unplugged  GPU has a strange fans' RPM peak during boot such as 0.5-1 sec at 100% before going to 0 RPM when windows start, this happens only if I've unplugged the power cable, in other cases fans didn't have strange RPM peaks during boot)

                           

                          2) Youtube issue (power cut off + freesync enabled) disappear completely if I disable "hardware acceleration on chrome" or restart PC or unplug/plug HDMI cable.

                           

                          intresting.. I'm testing

                           

                          If I dont unplug the power I dont notice problems.. I need to specify that I shutdown PC before unplug the power (obviously)

                          if your (kwstasps) problem isnt solved by now you should open a new thread

                            • Re: Black screen flickering
                              archs4

                              I'm testing.. but it really seems related to the power cable unplug, if I don't unplug I can't replicate the issue.. this is strange.. should I think to an hardware problem?

                                • Re: Black screen flickering
                                  kwstasps

                                  I have almost the same monitor and ryzen pc as yours...when I shut down ups the next day I have those black screens but if I won't shut down the ups the next day everything is normal...

                                    • Re: Black screen flickering
                                      archs4

                                      This is really interesting, could you please post your configuration? Have you exactly same mobo as I have?

                                      I have not fixed the problem, the problem exists and is replicable if I unplug the power cable, I've only fixed the "side effects" of the problem. I don't know if this issue could bring to a harder problem to be solved.

                                       

                                      benman2785 do we need a new thread if someone else has identical problem or could we continue the conversation? I'm asking because I dont know.. thank you

                              • Re: Black screen flickering
                                benman2785

                                i dont have any power here - i just want to help
                                so if its the same problem we surely can talk here about it - but usually those errors arent connected

                                 


                                he says "shut down" - and not unplug the cable/power - so it maybe is a different error

                                  • Re: Black screen flickering
                                    kwstasps

                                    No its exactly the same...To be more specific turn it off is unplug but u doing with a button.but anyway the result it's the same.

                                      • Re: Black screen flickering
                                        benman2785

                                        kwstasps - NO ITS NOT THE SAME!

                                         

                                        if you simply shutdown your PC there is still power on your MoBo - but archs4 UNPLUGGED his PC from the power-source - that is TOTALLY different

                                          • Re: Black screen flickering
                                            kwstasps

                                            Maybe I'm not clear...I shut down the pc and I cut off the power by switching off the ups so the pc and everything that is plugged on ups is out of power.

                                              • Re: Black screen flickering
                                                benman2785

                                                you shut down the computer AND THEN switch of the power with something like this?
                                                Valueline-6-fach-Verteilersteckdose-schaltbar-Mehrfachstecker-schwarz.jpg

                                                 

                                                welcome to what i said - simply DONT switch of the power from your system

                                                 

                                                your behaviour isnt a bug - it is based on the fact that your MoBo or PSU or GPU need stand-by-power to actually boot correcty
                                                this is mainly because of some internal chips simply need power AND the fact that without stand-by the "start current" ("Startstrom") peaks WAY to high so some stuff didnt work properly

                                                 

                                                i think if you switch on power to PSU or plugin power 30-1h before starting the PC it may be enough to work properly

                                                 

                                                but i repeat myself - it is NOT a bug - neither Hardware or Software is wrong/bugged/damaged - it is simply a user-error

                                        • Re: Black screen flickering
                                          kagebunshin15

                                          I've been having the same problem, been communicating with AMD support for the last month and I keep getting generic feedback, no help whatsoever from them. I also have a Sapphire RX580 8GB card, it seems the AMD drivers aren't working so well with the Sapphire hardware, I've logged a call with Sapphire as well, but again, generic troubleshooting responses that I have tried before trying to contact support.

                                           

                                          I'm getting really fed up with both AMD and Sapphire, neither company is stepping up to solve the issue, and it seems loyalty and long time supporters don't receive an ounce of respect or courtesy even.

                                          • Re: Black screen flickering
                                            molokow

                                            DO you have a dvi adapter? If so change it. That was my problem.