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No Freesync in PUBG?

Question asked by matses_51 on Jan 19, 2018
Latest reply on Jan 31, 2019 by nisthur

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Hi,

I just bought this monitor and have not tried it that much, but it seems to be working excellent with all games tested except PUBG.

The screen in built FPS counter is mostly locked to 75 FPS, but occasional dips down to 40 which is the lowest Freesync range on this monitor.

The game stutters and the game experience is actually worse than on my old monitor that did not have Freesync.It also happening on the opening start screen.

In general this game has run like crap on both my R9 290X and now the Fury X, but I assume this is because it is a NVIDIA "Satanworks" title.

I have tried running the games with different settings:

Enhanced sync: ON/OFF

Chill: ON(60-75 FPS)/OFF

FRTC: ON(75 FPS)/OFF

Vsync: ON/OFF

I have noticed that the reported FPS from the GPU is locked to 60 when when VSYNC is on (monitor reports 75), so I assume the game "thinks" it is a 60 Hz monitor.

Windows is reporting 75 Hz.

Describe your system:

AMD Graphics Card
- R9 Fury X
Desktop or Laptop System
- Desktop
Operating System
- Windows 10 64bit
Driver version installed
- Radeon Software Crimson Edition 18.1.1
Display Devices
- ASUS VG245HE 75 Hz Freesync
Motherboard + Bios Revision
- MSI Z77IA-E53 Bios Version 10.5
CPU/APU
- 3570k
Power Supply Unit Make, Model & Wattage
- Coolermaster VS750
RAM
- 16GB

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matses_51 Jan 19, 2018 5:12 PM

Update:

I think I found the problem.

I started Rise of the Tomb Raider and got the same issue, FPS on the monitor locked to 75 or 40 Hz and a lot of stutter.

I alt+tab out of the game to check something, and when I alt+tab back Freesync worked fine. The monitor refresh rate was adapting and the game run smoothly.

So I tried the same with PUBG and got the the same result. Open the game, the alt+tab in and out and Fressync starts to work.

It is Relive who is causing this, if I disable Relive I don't need to alt+tab.

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amdmatt

@ matses_51 on Jan 22, 2018 10:16 AM

Do you have instant replay enabled in Relive?

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matses_51 @ amdmatt on Jan 22, 2018 4:10 PM

Hi amdmatt,

Yeah, when Relive is on I have it enabled

It is a bit buggy in PUBG in general, turning chill on/off also seems to "lock" the refresh rate.

Tend to leave the overlay alone when I am playing that game

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amdmatt

@ matses_51 on Jan 23, 2018 1:14 AM

We are investigating an issue with Instant Replay, could be causing this.

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nisthur Jan 31, 2019 11:21 PM

I am having the same issue since updating to 19.1.1, it ran fine before that (cant remember the driver version). I set in-game fps to 75hz and worked like a charm but now there is screen tearing and its unplayable, had to set it to 60hz. I have also noticed a performance drop in ghost recon wildlands, i used to get solid 55-60, very rare did it drop to 40 but now i am mostly in the 45-48 range.

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nisthur @ nisthur on Jan 31, 2019 11:24 PM

oh and btw i dont even have re-live installed yet, previously i had it but it was always off. I tried unistalling the driver through DDU and install it clean but to no help, as i am writing this I have unistalled pubg and re installing it to see if it solves

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6 Replies

matses_51 Jan 19, 2018 5:12 PM
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Update:

I think I found the problem.

I started Rise of the Tomb Raider and got the same issue, FPS on the monitor locked to 75 or 40 Hz and a lot of stutter.
I alt+tab out of the game to check something, and when I alt+tab back Freesync worked fine. The monitor refresh rate was adapting and the game run smoothly.
So I tried the same with PUBG and got the the same result. Open the game, the alt+tab in and out and Fressync starts to work.

It is Relive who is causing this, if I disable Relive I don't need to alt+tab.
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- amdmatt @ matses_51 on Jan 22, 2018 10:16 AM
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  Do you have instant replay enabled in Relive?
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  - matses_51 @ amdmatt on Jan 22, 2018 4:10 PM
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    Hi amdmatt,
    
    Yeah, when Relive is on I have it enabled
    
    It is a bit buggy in PUBG in general, turning chill on/off also seems to "lock" the refresh rate.
    Tend to leave the overlay alone when I am playing that game
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    - amdmatt @ matses_51 on Jan 23, 2018 1:14 AM
      Mark Correct
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      We are investigating an issue with Instant Replay, could be causing this.
      Like • Show 0 Likes0
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nisthur Jan 31, 2019 11:21 PM
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I am having the same issue since updating to 19.1.1, it ran fine before that (cant remember the driver version). I set in-game fps to 75hz and worked like a charm but now there is screen tearing and its unplayable, had to set it to 60hz. I have also noticed a performance drop in ghost recon wildlands, i used to get solid 55-60, very rare did it drop to 40 but now i am mostly in the 45-48 range.
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- nisthur @ nisthur on Jan 31, 2019 11:24 PM
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  oh and btw i dont even have re-live installed yet, previously i had it but it was always off. I tried unistalling the driver through DDU and install it clean but to no help, as i am writing this I have unistalled pubg and re installing it to see if it solves
  Like • Show 0 Likes0
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No Freesync in PUBG?

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