1 of 1 people found this helpful
I'm wondering how they got the thing in there since the mount holds the CPU...That's not something you can buy separate, and I'd get a full refund and go build your own system as it is evident they have zero knowledge of how to build a system, especially one that costs $2000 or more.
I have a similar issue.
Received System without Orange Threadripper frame.
It is very strange that CPU mounted without it but it is. Some genius installed it without holding frame.
I hope I will find where to buy new mounting frame for CPU.
BTW, seems that it is good idea to scan it and make 3d model to print on demand ;-)