6 Replies Latest reply on Jan 21, 2018 1:46 PM by aof-kid

R7 M360 Low FPS Since Updating AMD Drivers

aof-kid Jan 22, 2018 7:17 AM

Hi, I've got Radeon R7 M360 and I'm fairly bad at downloading new drivers. Recently someone mentioned it to me and I updated from version 15.5ish to the most recent version. Ever since things have been breaking and games are unplayable, everything from pubg and overwatch to something fairly simple like Kingdom: New Lands, I'm apparently only getting 1 fps. As well as this, I can no longer open AMD Radeon settings, I'm not really sure what's going on here, so any help would be grand. Is there something I'm missing or at least a way I can revert back?

Scott

Message was edited by: Matt B We have updated the title of this discussion with relevant details to better describe your issue.

Re: new driver problems

kingfish Jan 18, 2018 3:38 PM (in response to aof-kid)

Use Device Manager to roll back to the previous version that was working.
Radeon™ Software Help Center | AMD
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- Re: new driver problems
  
  aof-kid Jan 19, 2018 12:27 AM (in response to kingfish)
  
  I only see the option to update to the latest drivers and apparently I have the latest.
  
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  - Re: new driver problems
    
    kingfish Jan 19, 2018 12:39 AM (in response to aof-kid)
    
    You don't have this ?
    
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    - Re: new driver problems
      
      aof-kid Jan 20, 2018 3:09 PM (in response to kingfish)
      
      Unfortunately not
      I tried reinstalling 17.12.1 but it keeps coming up with error 1603
      
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      - Re: new driver problems
        
        kingfish Jan 20, 2018 3:31 PM (in response to aof-kid)
        
        Ok...you have it but it's greyed out. Have you read this? > Error 1603 – A General Error Has Occurred During the Installation of the AMD Software Package
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        Re: new driver problems
        
        aof-kid Jan 21, 2018 1:46 PM (in response to kingfish)
        
        So there can be any number of things wrong, any way I can narrow it down?
        
        Here's a log from the last failed reinstall of 17.12.1, any clues here:
        
              Install Manager
              Installation Report
              01/21/18 19:40:08
        
              Hardware information
        
                    NameAMD Radeon(TM) R7 M360
                    ManufacturerAdvanced Micro Devices, Inc.
                    Device ID0x6900
                    Vendor ID0x1002
                    Class Code0x038000
                    Revision ID0x81
                    Subsystem ID0x3824
                    Subsystem vendor ID0x17aa
                    Other hardware
        
              Existing packages
                    AMD Problem Report Wizard
                    AMD Settings
                    AMD Settings Branding
        
              Packages for install
              AMD Display Driver
                    Final Status:Fail
                    Version of Item:23.20.15002.11
                    Size:90 Mbytes
              AMD Settings Branding
                    Final Status:Success
                    Version of Item:1.00.0000
                    Size:1 Mbytes
        
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