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Radeon Software Not Reporting Correct Refresh Rate

Question asked by mrnecr0 on Jan 15, 2018

Describe your system:

  • RAMD Graphics Card
    • Radeon Pro Duo 32GB Polaris
  • Desktop or Laptop System
    • Desktop
  • Operating System
    • Windows 10 Pro 64bit
  • Driver version installed
    • Radeon Pro and AMD FirePro Software Version 17.Q4.1
  • Display Devices
    • Acer XG270HU, DP 1.2 to DP 1.2, 1440x2560p 144Hz 1ms Freesync
    • Acer XG270HU, DP 1.2 to DP 1.2, 1440x2560p 144Hz 1ms Freesync
  • Motherboard + Bios Revision
    • EVGA Z97 Classified BIOS Version/Date American Megatrends Inc. 4.6.5, 10/9/2014
    • SMBIOS Ver 2.8
  • CPU/APU
    • Intel i5 4690K
  • Power Supply Unit  Make, Model & Wattage
    • EVGA SuperNova Gold 850W G2
  • RAM
    • 32GB 1866Hz

Describe your issue:

  • AMD Software will not report correct refresh rate on new Radeon Pro Duo Graphics card. I can use device manager to see that my monitors are 144Hz capable, but AMD Software says it is 60Hz. I have two older R9 290s which permit 144Hz when the monitors are connected to them, but not the Pro Duo.

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