2 Replies Latest reply on Jan 16, 2018 9:59 AM by elstaci

    Unable to remove/reinstall drivers for Ryzen Vega 8

    ardenizen

      Ryzen 5 2500U with Radeon Vega Mobile Gfx 2.00 Ghz  16.0 Gigs  windows 10 listing as up to date

      Purchased this computer less than a week ago.  Installed Steam and the graphics

      unit was recognized.  Next day tried running an old game on steam (something this computer could easily

      handle) and was notified that no graphics card was present.  Tried to activate the Radeon Settings tab and only

      received the message that "no amd drivers were installed or not functioning properly."

      Checked this message board for advice.  First used Radeon installer to try and uninstall

      the drivers and then used auto-detect on amds support page to reinstall the correct drivers.

      After the new driver tried to install a message appeared stating, "components are already installed."

      However it appeared that the amd drivers were absent from the computer since amd wasn't in program

      files and the Radeon Settings tab was missing. 

      Next tried the amd clean uninstall software and driver reinstall and received the same

      message of components are already installed.  Also saw something about DDU but not sure

      how to use it safely.  Haven't used windows since XP. Not sure what is still on there or how to get rid

      of it to reinstall properly.  Any help greatly appreciated.

        • Re: Unable to remove/reinstall drivers for Ryzen Vega 8
          ardenizen

          Just adding that the Radeon settings tab appeared to work just fine the first day

          even though no settings were altered.

            • Re: Unable to remove/reinstall drivers for Ryzen Vega 8
              elstaci

              What is the exact model and make of your Laptop?  What Windows version is installed?

               

              DDU is Display Driver Uninstaller. After uninstalling your current AMD Driver using Windows Uninstall then download DDU (Display Driver Uninstaller (DDU) V17.0.8.2 Released. - Wagnardsoft Forum ) and run it in Safe mode. This will clean up all traces of the existing AMD driver that was left over from the Windows Uninstallation program. Delete C:\AMD folder in the Root Directory. If you don't, it will still have the current driver in there from the last installation. It is also important that your Windows is totally updated via Windows Update to be able to use the latest generic Laptop drivers from AMD Support.

               

              It is always best to download all laptop drivers from it manufacturer's support website. They are customize to work best with your laptop's spec on Heat and Power usage. Also make sure you have the latest BIOS installed. The helps solve a lot of problems in the past.

               

              By the Way, DDU is quite safe. It is recommended in both AMD and Nvidia Forums to uninstall current GPU drivers.

               

              Note: I hate JIVE.

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