12 Replies Latest reply on Jun 6, 2018 5:35 AM by nate.f93

    video tdr failure atikmpag.sys

    yangtze87

      Hi,

      I was playing around with the drivers for my RX 570 and installed some softwares. Right after that, I start having bsod "video tdr failure". I quickly reverted everything, but the problem did not go away.

      Here is the screenshot of my windows reliability history:

      https://ibb.co/imEL96

      https://ibb.co/cofksR

      https://ibb.co/gSNOU6

       

      What could be the problem and how can I fix it?

      Thanks

        • Re: video tdr failure atikmpag.sys
          elstaci

          You didn't mention your Computer specs/configuration. What version of Windows are you running? Make and Model of Motherboard, PSU, CPU/APU?  This is a Desktop with a RX570 and not a Laptop, right?

           

          It's possible that you still may have had some left over AMD driver files that is interfering with the reinstallation of the Current AMD driver.

           

          Make sure your windows OS is fully updated via Windows Update.

           

          Then uninstall all AMD driver software using Windows Uninstall. Now download and run DDU (Display Driver Uninstaller) in safe mode. This will completely eliminate any leftover AMD driver software or files. Delete if you have C:\AMD folder in the Root Directory. reboot.

           

          Download or reinstall the AMD full set of drivers and see if you still have the problems.

          1 of 1 people found this helpful
            • Re: video tdr failure atikmpag.sys
              yangtze87

              Thanks for the reply!

               

              It's a desktop. I'm using 2x corsair 750w (1 new + 1 refurbished). Apparently, the refurbished one was acting up. The light on my Asus RX 570 was flickering a little. I took it out and everything is running fine with 1 PSU. It could have been the dual PSU adapter that I was using.

            • Re: video tdr failure atikmpag.sys
              besta2010

              I've been getting the same thing with my RX-570. So your issue was traced back to the PSU? I'm wondering if I just need to replace my 4-5 year old one, even though it is under warranty yet.

                • Re: video tdr failure atikmpag.sys
                  elstaci

                  Try "stress" testing your PSU and see if your PSU outputs stays  within acceptable range.  There are many free diagnostic programs you can use to check your PSU.

                  I, personally, use OCCT which is free program . It can be used to check the CPU, GPU, & PSU. but there are many others that are as good or better.

                   

                  Also what Wattage is your PSU? Maybe it is underpowered for your RX-570. Click on this link : PSU REQUIREMENTS - RealHardTechX  and scroll down to your GPU card and see what is the minimum TOTAL PSU wattage you need to have with your RX-570. That will at least tell you if you need to upgrade your PSU to a stronger wattage.

                  1 of 1 people found this helpful
                    • Re: video tdr failure atikmpag.sys
                      besta2010

                      I will check out that OCCT program. That might point me in the right direction. At work now so I can't try it right away.

                       

                      My PSU is a Seasonic S12II 620 watt from 2013, which should be more than plenty for my Ryzen 3/RX-570. (RealHardTech recommends 500 W minimum)

                       

                      Edit: btw: I did test my PSU while it was running under load. All voltages were nominal, unless the voltages were changing faster than my cheap-ish multimeter could detect.

                      • Re: video tdr failure atikmpag.sys
                        besta2010

                        I ran the OCCT benchmarks, and got some interesting results. CPU/GPU tests ran fine, no issues. I run the PSU test, and the system freezes up momentarily while running it. Voltages read normal, but just a second or two at a time, it freezes. It comes back after a moment - but while it is frozen I have no idea what it is doing. Is this something you have seen before? I still want to run memtest86+ and system file checker is running now.

                        Thanks!

                    • Re: video tdr failure atikmpag.sys
                      kingfish
                      1 of 1 people found this helpful
                      • Re: video tdr failure atikmpag.sys
                        nate.f93

                        I have the same problem, it may be an overclocking issue, I tried to replace the file but windows wouldn't let me.