1 Reply Latest reply on Apr 29, 2018 2:47 PM by points55h5

    RX580 not detected tried tons of solutions


      I just received a new rx580. I was using an r7 270 previously. I am trying to get the card recognized by windows so I can install the drivers.The fans spin when its powered on. I have an 8pin GPU power cable plugged in to the card. My old card used 6 of the 8 pins previously. When I am in the BIOS it does not recognize there is a GPU present using a asrock utility at the BIOS and ran windows update(was updated) just to ensure everything was updated.


      I have tried to install both power colors drivers for the card and the generic AMD drivers. When I run the amd software it gives me error 173 stating there was no hardware to be found.


      I have tried.


      - reinserting the card

      - updated all motherboard BIOS

      - set the gpu to use only pcie 3.0 at bios.

      - followed amd guide Troubleshooting Common AMD Graphics Driver Installation Problems  and ran DISM, FSC, and DDU.

      - under device manager > display adapters > tried scanning for new devices.


      I want to ensure I got a bad card before I send it back. What else can I try?

        • Re: RX580 not detected tried tons of solutions

          having same problem today with:

          - Gigabyte Gaming 8G RX 580

          and a:

          MSI Armor OC 8G RX 580


          Tried on 2 computers and did same trouble shoot on both....no detection. inserted a GTX 750 ti i had lying around; no nvidia driver install, no problem....so i know both pcie slots on both comps work. Also pretty unlikely both cards are DOA