0 Replies Latest reply on Jan 5, 2018 8:42 AM by black_zion

    HP Recalls 50,000 Laptops Due To Fire Hazard

    black_zion

      HP advises you to run the Battery Validation Tool (download link is on the HP page) to determine if you are affectd.

       

      https://batteryprogram687.ext.hp.com/

       

      In January 2018, in cooperation with various government regulatory agencies, HP announced a worldwide voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries. These batteries have the potential to overheat, posing a fire and burn hazard to customers. For this reason, it is extremely important to check whether your battery is affected.

      Batteries affected by this program were shipped with specific HP Probook 64x (G2 and G3), HP ProBook 65x (G2 and G3), HP x360 310 G2, HP ENVY m6, HP Pavilion x360, HP 11 notebook computers and HP ZBook (17 G3, 17 G4, and Studio G3) mobile workstations sold worldwide from December 2015 through December 2017. They were also sold as accessories or provided as replacements through HP or an authorized HP Service Provider.

       

      Many of these batteries are internal to the system, which means they are not customer replaceable. HP is providing battery replacement services by an authorized technician at no cost. HP is also providing a BIOS update that places the battery in "Battery Safety Mode" so that the notebook or workstation can be safely used without the battery by connecting to an HP power adaptor. Batteries affected by this recall should immediately be put into "Battery Safety Mode".

       

      Notebook Product Names for batteries that may be affected

      The following table provides a list of HP products affected by this recall. HP encourages you to validate all batteries shipped with the notebook computer, purchased as accessories, or provided as replacements through HP or an authorized Service Provider.

      ProBookHP Probook 640 G2HP ProBook 640 G3
      HP ProBook 645 G2HP ProBook 645 G3
      HP ProBook 650 G2HP ProBook 650 G3
      HP ProBook 655 G2HP ProBook 655 G3
      ZBookHP ZBook 17 G3HP ZBook 17 G4
      HP ZBook Studio G3
      x360HP x360 310 G2
      PavilionHP Pavilion x360
      EnvyHP ENVY m6
      11HP 11 Notebook PC