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Problems updating driver for R8 M365DX (A10-8780P + R7 M360)

Question asked by el_despertador on Jan 4, 2018
Latest reply on Jan 6, 2018 by el_despertador

Product name

HP Pavilion Notebook - 17-g133cl (Touch) (ENERGY STAR)


AMD Quad-Core A10-8780P APU (2 GHz, up to 3.3 GHz, 2 MB cache)

Memory, standard

12 GB DDR3L SDRAM (1 x 4 GB, 1 x 8 GB)

Video Graphics

AMD Radeon R7 M360 Graphics (2 GB DDR3 dedicated)

Hard Drive

1 TB 5400 rpm SATA

OSWindows 10 Home 64


17.3" diagonal FHD IPS anti-glare WLED-backlit touch screen (1920 x 1080)


Hi all,


I'm having a heck of a time trying to update my Radeon drivers.  When I do install an update, I get a yellow exclamation point in device manager that tells me the device has been stopped because it is reporting problems and it gives Code 43.  I've tried manually installing the most recent update based on the APU (APU - if that's the right one) and uninstalling and reinstalling the device, then trying the update again.  No luck.  The only driver that will work is from HP's website, which is version 17.1.1 (I'm trying to run SW: Battlefront II and need at least version 17.7.1 to do that, so it's no help).


Any other suggestions on what I can do?  I've read that some folks have had success after enabling legacy mode in BIOS, though I can't say I'm familiar with that.