1 Reply Latest reply on Jan 6, 2018 9:13 AM by el_despertador

    Problems updating driver for R8 M365DX (A10-8780P + R7 M360)

    el_despertador

      Product name

      HP Pavilion Notebook - 17-g133cl (Touch) (ENERGY STAR)

      Microprocessor

      AMD Quad-Core A10-8780P APU (2 GHz, up to 3.3 GHz, 2 MB cache)

      Memory, standard

      12 GB DDR3L SDRAM (1 x 4 GB, 1 x 8 GB)

      Video Graphics

      AMD Radeon R7 M360 Graphics (2 GB DDR3 dedicated)

      Hard Drive

      1 TB 5400 rpm SATA

      OSWindows 10 Home 64

      Display

      17.3" diagonal FHD IPS anti-glare WLED-backlit touch screen (1920 x 1080)

       

      Hi all,

       

      I'm having a heck of a time trying to update my Radeon drivers.  When I do install an update, I get a yellow exclamation point in device manager that tells me the device has been stopped because it is reporting problems and it gives Code 43.  I've tried manually installing the most recent update based on the APU (APU - if that's the right one) and uninstalling and reinstalling the device, then trying the update again.  No luck.  The only driver that will work is from HP's website, which is version 17.1.1 (I'm trying to run SW: Battlefront II and need at least version 17.7.1 to do that, so it's no help).

       

      Any other suggestions on what I can do?  I've read that some folks have had success after enabling legacy mode in BIOS, though I can't say I'm familiar with that.

       

      Thanks!