AnsweredAssumed Answered

Black screen flashes / Driver Failure / Loss of Video Signal

Question asked by cupitr on Dec 28, 2017
Latest reply on Mar 21, 2019 by abdalrheem


MSI RX 580 Armor 8GB OC


Windows 10 64bit

Display Driver [17.12.1] I have also tried optional [17.12.2]

Chipset Driver [16.50.2601]

ViewSonic XG2401 DisplayPort 1920x1080 144Hz

Gigabyte GA-AB350 Gaming 3 (rev. 1) - BIOS F10 (latest update)

Ryzen 5 1600

Corsair TX550M 550W Gold

Corsair Vengeance LPX DDR4 2x4GB


Describe Your Issue:

-Black screen flashes at random times, happens very often, even just sitting at the Windows login screen. Sometimes I lose video signal until the display driver restarts. Sometimes the system hangs and I see artifacts on screen. Sometimes the system hangs too long and restarts itself.

-Only happens after I install display drivers - does not happen in Safe Mode - does not happen in BIOS

-After I lose video signal and the driver restarts I see in Windows Event Viewer: Error - Display Driver amdkmdap has stopped responding and has successfully recovered.


What I have Tried Already:

-Clean uninstall using DDU(Safe Mode) and AMD Clean Uninstall Utility

-Windows Automatic Driver Installation OFF

-BIOS updated

-MemTest86 4 Passes No Errors

-Regedit to increase TdrDelay

-Ran System File Checker and Deployment Image Servicing and Management Windows commands, no errors.