1 Reply Latest reply on Dec 30, 2017 10:15 AM by marianna8

    how to solve amd letest update on graphics driver update problem?

    arghyalaha

      My HP pavillian 15 ab 125ax laptop getting a problem regarding the software update. In case of updating software the driver does not installed properly. It shows some code 44 error during installation.

      Hello!

      I have a laptop HP PAVILION 15 ab 125ax with a processor A10 8700P and Radeon R7 m360 graphics. Stable work only very old (April 22, 2016) drivers from the official site of HP (15.201.1101.1008 Rev.B !!!). When I install the latest drivers from the AMD site, they work incorrectly: their work is regularly suspended (black screen in games). It's OK, when in the device manager the video card is designated as R8 m365dx, but when it is updated with the latest (AMD website) drivers it turns into R7 m360 + R6 and starts to work incorrectly. I tried to install drivers from the site HP and AMD (GPU or APU it doesn't matter) in a different order, previously completely uninstall them through the DDU. The most stable work only downloaded from the site HP. Can there be any fix that solves this problem? Or AMD and HP forgot about the support of old laptops and processors?

      The solutions I've tried:

      1. Remove all the drivers with the DDU and install it from the official HP website.
      2. Remove all the drivers with the DDU and install the latest drivers from the AMD website (also through the manual driver search for APU)
      3. Remove all the drivers with the DDU and install the latest drivers from the HP website first, then install the latest drivers from the AMD website.

      Operating system: Windows 10 Home (single language)