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Sapphire Fury fan/overheat problem 17.12.2, TRIXX utility locks clock at 300mhz

Question asked by enphorcer on Dec 27, 2017
Latest reply on Dec 28, 2017 by tag75

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Radeon Software Version - 17.12.2

Radeon Software Edition - Adrenalin

Graphics Chipset - AMD Radeon (TM) R9 Fury Series

Memory Size - 4096 MB

Memory Type - High Bandwidth Memory (HBM)

Core Clock - 1000 MHz

Windows Version - Windows 10 (64 bit)

System Memory - 32 GB

CPU Type - Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz

Fresh installation of Win10, reg key to prevent it from installing its own radeon software.

DDU'd then installed 17.12.2, installed TRIXX

After installing TRIXX with 17.12.2, my Fury's GPU clock locks at 300mhz when playing games... bad performance/choppy. Zero overclocking or messing with TRIXX settings, all default. If I uninstall TRIXX, DDU, and re-install 17.12.2 without installing TRIXX again, GPU clock ramps up to 1000mhz default and all is good.

Problem 2 : The stock 17.12.2 installation screws up the card's fan control. I was getting crashes, and using the Wattman, I could see the card was hitting 75C+ with the fans moping along at 800rpm!! I'm using wattman to manually up the minimum fan RPM to 1900 when playing games, then manually lowering it when I'm done. And without being able to use TRIXX , i cant use its fan control capabilities...

Plus when I view wattman's temp/fan info graph, it shows my fans are at 0rpm and my temp is at 1900C. So its basically lost its mind thinking the fan rpm is the temperature.

Older drivers work fine like the one that installs by default with Windows. I believe the last WHQL drivers whatever they are.

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dreamager Dec 28, 2017 10:35 AM

Are you on the latest version of trixx? I had to update mine a while back with one of the driver updates

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tag75 Dec 28, 2017 11:32 AM

i have the same gpu as you I think (mine fury nitro) and if I don't install MSI A/B or TRIXX my fans never spin even if I use Wattman , TRIXX for me is ok but I like to see more stuff so I use MSI A/B set a custom fan control and all is good...

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enphorcer @ tag75 on Dec 28, 2017 11:49 AM

That's exactly what I just tried last night. I installed MSI AB and I now have fans that spin and a card that isn't trying to self immolate. Also it was the latest version of TRIXX that I was using (unless they released a new one in the past few days). No matter, MSI's software works just as well to get simple fan control being AMD can't figure it out in their own drivers!

edit: and the good part is that the card doesn't hard lock at 300Mhz gpu speeds with MSI AB like it did with TRIXX. So problem solved for now.

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dreamager @ enphorcer on Dec 28, 2017 12:46 PM

Don't forget TRIXX is Sapphire's software. AMD can't be basing their drivers around third party software compatibility, it's Sapphire's job to make sure it still works ok with the latest drivers. Adrenaline was quite a big change so it's not surprising if someone elses software broke

P.S. my card is currently locked at full mhz since I had to update it, it doesn't clock down when not in use

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tag75 @ dreamager on Dec 28, 2017 1:14 PM

I did have yr prob with an earlier driver (cant remember what one) so I had to go back to the older driver and I think the fan prob is to do with sapphires fans not spinning until a set temp or what ever they call it which is the prob with the fans not working well with amd drivers..

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enphorcer @ dreamager on Dec 28, 2017 1:39 PM

Yep I agree, that the TRIXX utility isn't AMD's responsibility. But having their own software drivers work with their own hardware is something that should work. I wouldn't even install TRIXX or MSI AB as I don't OC. I just need one or the other in order to have the card's fans work properly.

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tag75 @ enphorcer on Dec 28, 2017 4:41 PM

same as you mate , only need for fan control .

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dreamager Dec 28, 2017 10:35 AM
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Are you on the latest version of trixx? I had to update mine a while back with one of the driver updates
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tag75 Dec 28, 2017 11:32 AM
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i have the same gpu as you I think (mine fury nitro) and if I don't install MSI A/B or TRIXX my fans never spin even if I use Wattman , TRIXX for me is ok but I like to see more stuff so I use MSI A/B set a custom fan control and all is good...
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- enphorcer @ tag75 on Dec 28, 2017 11:49 AM
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  That's exactly what I just tried last night. I installed MSI AB and I now have fans that spin and a card that isn't trying to self immolate. Also it was the latest version of TRIXX that I was using (unless they released a new one in the past few days). No matter, MSI's software works just as well to get simple fan control being AMD can't figure it out in their own drivers!
  
  edit: and the good part is that the card doesn't hard lock at 300Mhz gpu speeds with MSI AB like it did with TRIXX. So problem solved for now.
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  - dreamager @ enphorcer on Dec 28, 2017 12:46 PM
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    Don't forget TRIXX is Sapphire's software. AMD can't be basing their drivers around third party software compatibility, it's Sapphire's job to make sure it still works ok with the latest drivers. Adrenaline was quite a big change so it's not surprising if someone elses software broke
    
    P.S. my card is currently locked at full mhz since I had to update it, it doesn't clock down when not in use
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    - tag75 @ dreamager on Dec 28, 2017 1:14 PM
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      I did have yr prob with an earlier driver (cant remember what one) so I had to go back to the older driver and I think the fan prob is to do with sapphires fans not spinning until a set temp or what ever they call it which is the prob with the fans not working well with amd drivers..
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    - enphorcer @ dreamager on Dec 28, 2017 1:39 PM
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      Yep I agree, that the TRIXX utility isn't AMD's responsibility. But having their own software drivers work with their own hardware is something that should work. I wouldn't even install TRIXX or MSI AB as I don't OC. I just need one or the other in order to have the card's fans work properly.
      1 person found this helpful
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      - tag75 @ enphorcer on Dec 28, 2017 4:41 PM
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        same as you mate , only need for fan control .
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Sapphire Fury fan/overheat problem 17.12.2, TRIXX utility locks clock at 300mhz

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