AnsweredAssumed Answered

Random PC restarts

Question asked by ognauj on Dec 26, 2017

PC restarts randomly, as I just mentioned. Here's the minidump. Please help, I have no idea what to do.

 

Microsoft (R) Windows Debugger Version 10.0.17061.1000 AMD64

Copyright (c) Microsoft Corporation. All rights reserved.

 

 

Loading Dump File [C:\Windows\Minidump\122617-12109-01.dmp]

Mini Kernel Dump File: Only registers and stack trace are available

 

Symbol search path is: srv*

Executable search path is:

Windows 10 Kernel Version 16299 MP (4 procs) Free x64

Product: WinNt, suite: TerminalServer SingleUserTS

Machine Name:

Kernel base = 0xfffff800`d7c80000 PsLoadedModuleList = 0xfffff800`d7fe1ff0

Debug session time: Tue Dec 26 08:30:49.890 2017 (UTC - 5:00)

System Uptime: 0 days 0:00:02.588

Loading Kernel Symbols

..

 

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.

Run !sym noisy before .reload to track down problems loading symbols.

 

.............................................................

.

Loading User Symbols

Mini Kernel Dump does not contain unloaded driver list

*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************

 

Use !analyze -v to get detailed debugging information.

 

BugCheck 124, {0, ffff97856ba3d8f8, 0, 0}

 

Probably caused by : AuthenticAMD

 

Followup: MachineOwner

---------

 

nt!WheapCreateLiveTriageDump+0x7b:

fffff800`d83d9faf 48895c2438 mov qword ptr [rsp+38h],rbx ss:0018:ffffa801`633c45e8=ffff978500000a50

 

************* Path validation summary **************

Response Time (ms) Location

Deferred srv*

2: kd> !analyze -v

*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************

 

WHEA_UNCORRECTABLE_ERROR (124)

A fatal hardware error has occurred. Parameter 1 identifies the type of error

source that reported the error. Parameter 2 holds the address of the

WHEA_ERROR_RECORD structure that describes the error conditon.

Arguments:

Arg1: 0000000000000000, Machine Check Exception

Arg2: ffff97856ba3d8f8, Address of the WHEA_ERROR_RECORD structure.

Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.

Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

 

Debugging Details:

------------------

 

 

KEY_VALUES_STRING: 1

 

 

TIMELINE_ANALYSIS: 1

 

 

DUMP_CLASS: 1

 

DUMP_QUALIFIER: 400

 

BUILD_VERSION_STRING: 10.0.16299.125 (WinBuild.160101.0800)

 

DUMP_TYPE: 2

 

BUGCHECK_P1: 0

 

BUGCHECK_P2: ffff97856ba3d8f8

 

BUGCHECK_P3: 0

 

BUGCHECK_P4: 0

 

BUGCHECK_STR: 0x124_AuthenticAMD

 

CPU_COUNT: 4

 

CPU_MHZ: e09

 

CPU_VENDOR: AuthenticAMD

 

CPU_FAMILY: 15

 

CPU_MODEL: 38

 

CPU_STEPPING: 1

 

CUSTOMER_CRASH_COUNT: 1

 

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

 

PROCESS_NAME: System

 

CURRENT_IRQL: 0

 

ANALYSIS_SESSION_HOST: DESKTOP-98NKQQQ

 

ANALYSIS_SESSION_TIME: 12-26-2017 08:35:55.0550

 

ANALYSIS_VERSION: 10.0.17061.1000 amd64fre

 

STACK_TEXT: 

ffffa801`633c45b0 fffff800`d80b1635 : ffff9785`6b7f0040 ffff9785`6ba3d8d0 ffff9785`6a4486e0 ffff9785`00000000 : nt!WheapCreateLiveTriageDump+0x7b

ffffa801`633c4ae0 fffff800`d7f01348 : ffff9785`6ba3d8d0 00000000`00001000 fffff806`00000000 ffffa801`633c4ae0 : nt!WheapCreateTriageDumpFromPreviousSession+0x2d

ffffa801`633c4b10 fffff800`d7f01e6b : fffff800`d7fd2d80 fffff800`d7fd2d80 ffff9785`6a4486e0 fffff800`d7d5c820 : nt!WheapProcessWorkQueueItem+0x48

ffffa801`633c4b50 fffff800`d7cbce05 : ffff9785`6a4486e0 ffff9785`6b7f0040 ffff9785`6a448600 ffff9785`00001000 : nt!WheapWorkQueueWorkerRoutine+0x2b

ffffa801`633c4b80 fffff800`d7ca8f87 : ffff9785`6a563040 00000000`00000080 ffff9785`6a4cc040 ffff9785`6b7f0040 : nt!ExpWorkerThread+0xf5

ffffa801`633c4c10 fffff800`d7de9676 : ffffa981`d3540180 ffff9785`6b7f0040 fffff800`d7ca8f40 00000000`00000000 : nt!PspSystemThreadStartup+0x47

ffffa801`633c4c60 00000000`00000000 : ffffa801`633c5000 ffffa801`633bf000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16

 

 

THREAD_SHA1_HASH_MOD_FUNC: 26acd050bd9f055d0a04825d57b9e0e6be9c1a07

 

THREAD_SHA1_HASH_MOD_FUNC_OFFSET: e1ca14ad460db17fee32f4b133c79439b72309bb

 

THREAD_SHA1_HASH_MOD: 30a3e915496deaace47137d5b90c3ecc03746bf6

 

FOLLOWUP_NAME: MachineOwner

 

MODULE_NAME: AuthenticAMD

 

IMAGE_NAME: AuthenticAMD

 

DEBUG_FLR_IMAGE_TIMESTAMP: 0

 

STACK_COMMAND: .thread ; .cxr ; kb

 

FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_BUS_PRV

 

BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_BUS_PRV

 

PRIMARY_PROBLEM_CLASS: 0x124_AuthenticAMD_PROCESSOR_BUS_PRV

 

TARGET_TIME: 2017-12-26T13:30:49.000Z

 

OSBUILD: 16299

 

OSSERVICEPACK: 125

 

SERVICEPACK_NUMBER: 0

 

OS_REVISION: 0

 

SUITE_MASK: 272

 

PRODUCT_TYPE: 1

 

OSPLATFORM_TYPE: x64

 

OSNAME: Windows 10

 

OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS

 

OS_LOCALE: 

 

USER_LCID: 0

 

OSBUILD_TIMESTAMP: 2017-12-07 16:55:32

 

BUILDDATESTAMP_STR: 160101.0800

 

BUILDLAB_STR: WinBuild

 

BUILDOSVER_STR: 10.0.16299.125

 

ANALYSIS_SESSION_ELAPSED_TIME: 766

 

ANALYSIS_SOURCE: KM

 

FAILURE_ID_HASH_STRING: km:0x124_authenticamd_processor_bus_prv

 

FAILURE_ID_HASH: {6fd7875b-9a1b-9e09-d6d6-816026a875c8}

 

Followup: MachineOwner

Outcomes