0 Replies Latest reply on Dec 26, 2017 10:38 AM by ognauj

    Random PC restarts

    ognauj

      PC restarts randomly, as I just mentioned. Here's the minidump. Please help, I have no idea what to do.

       

      Microsoft (R) Windows Debugger Version 10.0.17061.1000 AMD64

      Copyright (c) Microsoft Corporation. All rights reserved.

       

       

      Loading Dump File [C:\Windows\Minidump\122617-12109-01.dmp]

      Mini Kernel Dump File: Only registers and stack trace are available

       

      Symbol search path is: srv*

      Executable search path is:

      Windows 10 Kernel Version 16299 MP (4 procs) Free x64

      Product: WinNt, suite: TerminalServer SingleUserTS

      Machine Name:

      Kernel base = 0xfffff800`d7c80000 PsLoadedModuleList = 0xfffff800`d7fe1ff0

      Debug session time: Tue Dec 26 08:30:49.890 2017 (UTC - 5:00)

      System Uptime: 0 days 0:00:02.588

      Loading Kernel Symbols

      ..

       

      Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.

      Run !sym noisy before .reload to track down problems loading symbols.

       

      .............................................................

      .

      Loading User Symbols

      Mini Kernel Dump does not contain unloaded driver list

      *******************************************************************************

      * *

      * Bugcheck Analysis *

      * *

      *******************************************************************************

       

      Use !analyze -v to get detailed debugging information.

       

      BugCheck 124, {0, ffff97856ba3d8f8, 0, 0}

       

      Probably caused by : AuthenticAMD

       

      Followup: MachineOwner

      ---------

       

      nt!WheapCreateLiveTriageDump+0x7b:

      fffff800`d83d9faf 48895c2438 mov qword ptr [rsp+38h],rbx ss:0018:ffffa801`633c45e8=ffff978500000a50

       

      ************* Path validation summary **************

      Response Time (ms) Location

      Deferred srv*

      2: kd> !analyze -v

      *******************************************************************************

      * *

      * Bugcheck Analysis *

      * *

      *******************************************************************************

       

      WHEA_UNCORRECTABLE_ERROR (124)

      A fatal hardware error has occurred. Parameter 1 identifies the type of error

      source that reported the error. Parameter 2 holds the address of the

      WHEA_ERROR_RECORD structure that describes the error conditon.

      Arguments:

      Arg1: 0000000000000000, Machine Check Exception

      Arg2: ffff97856ba3d8f8, Address of the WHEA_ERROR_RECORD structure.

      Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.

      Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

       

      Debugging Details:

      ------------------

       

       

      KEY_VALUES_STRING: 1

       

       

      TIMELINE_ANALYSIS: 1

       

       

      DUMP_CLASS: 1

       

      DUMP_QUALIFIER: 400

       

      BUILD_VERSION_STRING: 10.0.16299.125 (WinBuild.160101.0800)

       

      DUMP_TYPE: 2

       

      BUGCHECK_P1: 0

       

      BUGCHECK_P2: ffff97856ba3d8f8

       

      BUGCHECK_P3: 0

       

      BUGCHECK_P4: 0

       

      BUGCHECK_STR: 0x124_AuthenticAMD

       

      CPU_COUNT: 4

       

      CPU_MHZ: e09

       

      CPU_VENDOR: AuthenticAMD

       

      CPU_FAMILY: 15

       

      CPU_MODEL: 38

       

      CPU_STEPPING: 1

       

      CUSTOMER_CRASH_COUNT: 1

       

      DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

       

      PROCESS_NAME: System

       

      CURRENT_IRQL: 0

       

      ANALYSIS_SESSION_HOST: DESKTOP-98NKQQQ

       

      ANALYSIS_SESSION_TIME: 12-26-2017 08:35:55.0550

       

      ANALYSIS_VERSION: 10.0.17061.1000 amd64fre

       

      STACK_TEXT: 

      ffffa801`633c45b0 fffff800`d80b1635 : ffff9785`6b7f0040 ffff9785`6ba3d8d0 ffff9785`6a4486e0 ffff9785`00000000 : nt!WheapCreateLiveTriageDump+0x7b

      ffffa801`633c4ae0 fffff800`d7f01348 : ffff9785`6ba3d8d0 00000000`00001000 fffff806`00000000 ffffa801`633c4ae0 : nt!WheapCreateTriageDumpFromPreviousSession+0x2d

      ffffa801`633c4b10 fffff800`d7f01e6b : fffff800`d7fd2d80 fffff800`d7fd2d80 ffff9785`6a4486e0 fffff800`d7d5c820 : nt!WheapProcessWorkQueueItem+0x48

      ffffa801`633c4b50 fffff800`d7cbce05 : ffff9785`6a4486e0 ffff9785`6b7f0040 ffff9785`6a448600 ffff9785`00001000 : nt!WheapWorkQueueWorkerRoutine+0x2b

      ffffa801`633c4b80 fffff800`d7ca8f87 : ffff9785`6a563040 00000000`00000080 ffff9785`6a4cc040 ffff9785`6b7f0040 : nt!ExpWorkerThread+0xf5

      ffffa801`633c4c10 fffff800`d7de9676 : ffffa981`d3540180 ffff9785`6b7f0040 fffff800`d7ca8f40 00000000`00000000 : nt!PspSystemThreadStartup+0x47

      ffffa801`633c4c60 00000000`00000000 : ffffa801`633c5000 ffffa801`633bf000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16

       

       

      THREAD_SHA1_HASH_MOD_FUNC: 26acd050bd9f055d0a04825d57b9e0e6be9c1a07

       

      THREAD_SHA1_HASH_MOD_FUNC_OFFSET: e1ca14ad460db17fee32f4b133c79439b72309bb

       

      THREAD_SHA1_HASH_MOD: 30a3e915496deaace47137d5b90c3ecc03746bf6

       

      FOLLOWUP_NAME: MachineOwner

       

      MODULE_NAME: AuthenticAMD

       

      IMAGE_NAME: AuthenticAMD

       

      DEBUG_FLR_IMAGE_TIMESTAMP: 0

       

      STACK_COMMAND: .thread ; .cxr ; kb

       

      FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_BUS_PRV

       

      BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_BUS_PRV

       

      PRIMARY_PROBLEM_CLASS: 0x124_AuthenticAMD_PROCESSOR_BUS_PRV

       

      TARGET_TIME: 2017-12-26T13:30:49.000Z

       

      OSBUILD: 16299

       

      OSSERVICEPACK: 125

       

      SERVICEPACK_NUMBER: 0

       

      OS_REVISION: 0

       

      SUITE_MASK: 272

       

      PRODUCT_TYPE: 1

       

      OSPLATFORM_TYPE: x64

       

      OSNAME: Windows 10

       

      OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS

       

      OS_LOCALE: 

       

      USER_LCID: 0

       

      OSBUILD_TIMESTAMP: 2017-12-07 16:55:32

       

      BUILDDATESTAMP_STR: 160101.0800

       

      BUILDLAB_STR: WinBuild

       

      BUILDOSVER_STR: 10.0.16299.125

       

      ANALYSIS_SESSION_ELAPSED_TIME: 766

       

      ANALYSIS_SOURCE: KM

       

      FAILURE_ID_HASH_STRING: km:0x124_authenticamd_processor_bus_prv

       

      FAILURE_ID_HASH: {6fd7875b-9a1b-9e09-d6d6-816026a875c8}

       

      Followup: MachineOwner