AnsweredAssumed Answered

Radeon settings are currently not available.

Question asked by chiff on Dec 25, 2017
Latest reply on Mar 11, 2018 by kingfish

Describe your system:

  • AMD Graphics Card
    • AMD R5 M330
  • Desktop or Laptop System
    • HP 15-af105nc
  • Operating System
    • Windows 10 64bit
  • Driver version installed
    • Radeon Software Crimson Edition 17.5.2
  • CPU/APU
    • AMD A8-7410 with Radeon R5
  • RAM
    • 8GB

Describe your issue:

Hello,

 

recently i did clean install of win 10 (64bit) on my HP laptop. I successfuly installed newest adrenalin 17.12 driver for my R5 M330. Then i saw the feature included from 17.7. (video card lag/freeze every second) was still persisting. So i did uninstall it and downloaded 17.5.2 and installed normally (ofc after reboot) now i'm getting "Radeon settings are currently not available." messege.

 

I tried clean install as well

Also i have downloaded latest chipset driver

+ disabled autoupgrade

 

This is my device manager screen after installation

Microsoft Basic Display Adapter - device if working properly

AMD Radeon (TM) R5 M330 - Windows has stopped this device - Code 43

 

Edit:

Now I'm running "sp74716" driver from HP support page (version 15.201.1101.0 from 8/6/2015) with no problems, but i still would like to get may/april 2017 driver. Theese drivers were working fine.

 

Mby problem is that I'm installing wrong versions not compatible with my hardware, because I couldnt find previous mobile drivers on Win 10 64bit for my R5 M330 so i used 3dGuru.com - amd page offered me only newest drivers (those with video freezing feauture).

 

Message was edited by: Janko Hrasko

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