1 Reply Latest reply on Jan 25, 2018 12:57 PM by gamingnana

    Sims4Studio crashing with culprit being  atiumdag.dll, version: 23.20.15002.11? SOLVED

    gamingnana

      I'm hoping I placed this in the correct place, forgive me if not.

       

      I've recently, as in 3 day's ago, starting having the issue of the tool/program I use to create custom content for The Sims 4 crashing shortly after launch of it. I can get as far as naming the .package but that's it. I've tried everything and some other players/creators are having the same issue as I am. Some have rolled back their AMD graphics card to an earlier version (17.11.4) and have stated that they are able to launch S4S. I, however, am very leery on rolling back my graphics card. Is that the only fix other than waiting to see if a fixed version of the card I have now comes out? The card I have is a AMD Radeon R7 360 version is 17.12.1.

       

       

      This is the full report from the Windows Event viewer

      Log Name: Application

      Source: Application Error

      Date: 12/22/2017 3:53:51 PM

      Event ID: 1000

      Task Category: (100)

      Level: Error

      Keywords: Classic

      User: N/A

      Computer: mamajanaynay-HP

      Description:

      Faulting application name: S4Studio.exe, version: 3.1.0.6, time stamp: 0x5a3065b4

      Faulting module name: atiumdag.dll, version: 23.20.15002.11, time stamp: 0x5a2874e9

      Exception code: 0xc0000005

      Fault offset: 0x0029c9a6

      Faulting process id: 0x2fc8

      Faulting application start time: 0x01d37b66ccad34ee

      Faulting application path: C:\Program Files (x86)\Sims 4 Studio\S4Studio.exe

      Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\c0321058.inf_amd64_c0aa1a2b512afe19\atiumdag.dll

      Report Id: b7dde096-9ef8-4a12-86ba-68fb2ca9b4cf

      Faulting package full name:

      Faulting package-relative application ID:

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

      <Provider Name="Application Error" />

      <EventID Qualifiers="0">1000</EventID>

      <Level>2</Level>

      <Task>100</Task>

      <Keywords>0x80000000000000</Keywords>

      <TimeCreated SystemTime="2017-12-22T20:53:51.750779100Z" />

      <EventRecordID>3729</EventRecordID>

      <Channel>Application</Channel>

      <Computer>mamajanaynay-HP</Computer>

      <Security />

      </System>

      <EventData>

      <Data>S4Studio.exe</Data>

      <Data>3.1.0.6</Data>

      <Data>5a3065b4</Data>

      <Data>atiumdag.dll</Data>

      <Data>23.20.15002.11</Data>

      <Data>5a2874e9</Data>

      <Data>c0000005</Data>

      <Data>0029c9a6</Data>

      <Data>2fc8</Data>

      <Data>01d37b66ccad34ee</Data>

      <Data>C:\Program Files (x86)\Sims 4 Studio\S4Studio.exe</Data>

      <Data>C:\WINDOWS\System32\DriverStore\FileRepository\c0321058.inf_amd64_c0aa1a2b512afe19\atiumdag.dll</Data>

      <Data>b7dde096-9ef8-4a12-86ba-68fb2ca9b4cf</Data>

      <Data>

      </Data>

      <Data>

      </Data>

      </EventData>

      </Event>

      Read more: http://sims4studio.com/thread/9484/error-reports-sims-studio-wishes?page=7#ixzz5292TCSqN