1 Reply Latest reply on Dec 25, 2017 12:54 AM by elstaci

    AMD Driver won't install. Message, "driver has not been installed"


      I'm trying to install a better AMD driver on my Lenovo AMD FX-8800P Radeon R7 so I can play Dark Souls 3 with decent FPS, so I downloaded the autodetect tool and went for a custom install of a ton of softwares it recommended to me, and everything else installed except the driver. In the autodetect software it says "driver has not installed." When I view the installation log, every software has "success" next to it except for the AMD display driver, which has fail. I made sure to uninstall any other drivers in my device manager, except for the windows basic display driver because I'm worried I shouldn't uninstall it. There was no option to clean install the AMD driver but if there was I'd surely clean install it over the basic driver I apparently have. What do I do next to download the driver?


        Machine name: PC

         Operating System: Windows 8.1 Pro 64-bit (6.3, Build 9600) (9600.winblue_ltsb.170914-0600)

                 Language: English (Regional Setting: English)

      System Manufacturer: LENOVO

             System Model: INVALID

                     BIOS: CECN46WW

                Processor: AMD FX-8800P Radeon R7, 12 Compute Cores 4C+8G  (4 CPUs), ~2.1GHz

                   Memory: 8192MB RAM

      Available OS Memory: 7128MB RAM

                Page File: 1649MB used, 6629MB available

              Windows Dir: C:\Windows

          DirectX Version: DirectX 11

      DX Setup Parameters: Not found

         User DPI Setting: Using System DPI

      System DPI Setting: 120 DPI (125 percent)

          DWM DPI Scaling: UnKnown

           DxDiag Version: 6.03.9600.17415 64bit Unicode



      Display Devices


                Card name: Microsoft Basic Display Driver


                Chip type:

                 DAC type:

              Device Type: Display-Only Device

               Device Key: Enum\ROOT\BASICDISPLAY

           Display Memory: 256 MB

         Dedicated Memory: 0 MB

            Shared Memory: 256 MB

             Current Mode: 1920 x 1080 (32 bit) (64Hz)

             Monitor Name: Generic PnP Monitor

            Monitor Model: unknown

               Monitor Id: LGD04A7

              Native Mode: 1920 x 1080(p) (60.020Hz)

              Output Type: Internal


      Edit: I didn't mean to mark this question as assumed answered, whoops.

        • Re: AMD Driver won't install. Message, "driver has not been installed"

          Is this a Laptop or Desktop?  If it is a Laptop, Download the driver from Lenovo Support for your specific Laptop.


          The last driver for Windows 8.1 (01/2017) for your APU FX-8800P  R7 is here: APU  or you can double check the driver by inputting the data yourself here: Download Drivers .


          First: Download the Full AMD driver set from AMD Support.


          Second: delete at the root directory C:|AMD folder. Use Windows to uninstall the current AMD driver set. Then use DDU (Display Driver Uninstaller)in safe mode to remove all traces of AMD  driver set. Reboot.


          Third: Reinstall the downloaded Full AMD driver set and again delete C:\AMD if everything is working correctly.