hp pavilion dv7 notebook win7x64 driver issue (or not)

Discussion created by sp8f on Dec 21, 2017
Latest reply on Dec 21, 2017 by sp8f

Hi, everyone!

I'm experiencing a driver issue I guess with my old & fair hp laptop. The thing is that when working in an application that is resource consuming, such as photoshop & playing a video in youtube chrome), for example I get a few second system freeze & a message that the "video driver hung and was restarted".

This was on the standard HP dual switchable video driver downloaded from hp: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-dv7-6000-entertainment-notebook-pc-series/5046247/model/5076766/swItemId/ob-105178-1?sku=LR167EA


so I decided to follow the steps described on these forums for similar issues - uninstalled all the video drivers from intel, from amd (with the ati uninstall tool). updated the os with all the nessesary (& not so) updates, installed the latest intel driver (https://downloadcenter.intel.com/download/24971/Intel-HD-Graphics-Driver-for-Windows-7-8-64-bit?product=81500)

installed the catalyst driver 17.5.1 (http://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows%207%20-%2064)

after it I restart my pc aaaand nothing - black screen. reboot again - see the windows welcome screen with freezed loading indicator. so the system doen't boot.

in safe mode see the logs - the ddkmdldr failed to load.

try to launch catalyst control center & see the message that the ati driver is either not installed or installed unproperly & then the catalyst shell tells me that there are no videocard parameters to set.

So I've uninstalled it again & decided to write here - wheather it is a software problem (then what driver version will give me stable work without issues) or hardware (maybe the ati videocard is dead? if so, how to diagnose it to be sure?)



  • AMD Graphics Card
    • hd 6770M
  • Desktop or Laptop System
    • hp pavilion dv7 LR167EA#ACB
  • Operating System
    • Win 7 pro x64
  • Driver version installed
    • catalyst 15.7.1 - oct30
  • Motherboard HM65 chipset + Bios F.1B
    • intel core i5-2410M
  • RAM 16GB