2 Replies Latest reply on Dec 22, 2017 9:46 PM by astrix_au

    HEVC extension


      Driver version 17.12.1 Radeon Gallery tells me to install a HEVC extension to play a clip and takes me to the Windows Store which tells me it's already installed.

        • Re: HEVC extension

          I have the same issue in 17.12.2, after doing a fresh instal now none of my HEVC videos have thumbnails, were as they did before. Only new ones since 17.12.2 didn't have thumbnails before doing the Windows 10 Fresh install of FCU.


          It was working after I installed 17.12.1 and tried it and was able to play the videos in the connect video gallery but then stopped working and I got that error message and installing the HEVC extension does nothing.

          • Re: HEVC extension

            It's working for me again, I just tried installing the HEVC extension (first time since fresh install) and reconnected with AMD Link and it's playing the video in radeon relive gallery.


            Try connecting with AMD Link, it might help somehow.



            Radeon Software Version - 17.12.2

            Radeon Software Edition - Adrenalin

            Graphics Chipset - Radeon RX Vega

            High Bandwidth Cache Size - 8176 MB

            High Bandwidth Cache Type - HBM2

            Core Clock - 1750 MHz

            Windows Version - Windows 10 (64 bit)

            System Memory - 16 GB

            CPU Type - Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz



            Radeon Settings Version - 2017.1217.1452.26725

            Driver Packaging Version -

            Provider - Advanced Micro Devices, Inc.

            2D Driver Version -

            Direct3D® Version -

            OpenGL® Version -

            OpenCL™ Version - 23.20.15007.1005

            AMD Audio Driver Version -

            Vulkan™ Driver Version - 2.0.1

            Vulkan™ API Version - 1.0.65




            Graphics Card Manufacturer - Built by AMD

            Graphics Chipset - Radeon RX Vega

            Device ID - 687F

            Vendor ID - 1002

            SubSystem ID - 0B36

            SubSystem Vendor ID - 1002

            Revision ID - C0

            Bus Type - PCI Express 3.0

            Current Bus Settings - PCI Express 3.0 x16

            BIOS Version -

            BIOS Part Number - 113-D0500500-104

            BIOS Date - 2017/08/11 17:31

            High Bandwidth Cache Size - 8176 MB

            High Bandwidth Cache Type - HBM2

            High Bandwidth Cache Clock - 945 MHz

            Core Clock - 1750 MHz

            High Bandwidth Cache Bandwidth - 483 GByte/s

            Memory Bit Rate - 1.89 Gbps

            2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000





            Piriform Speccy Summary

            Operating System

            Windows 10 Pro 64-bit


            Intel Core i7 4770K @ 3.50GHz 36 °C

            Haswell 22nm Technology


            16.0GB Dual-Channel DDR3 @ 799MHz (10-10-10-27)




            BenQ XL2730Z (2560x1440@144Hz)

            8176MB ATI Radeon RX Vega (ATI) 28 °C


            1863GB TOSHIBA DT01ACA200 (SATA) 38 °C

            2794GB TOSHIBA DT01ACA300 (SATA) 38 °C

            232GB Samsung SSD 840 EVO 250GB (SSD) 28 °C

            465GB Samsung SSD 840 EVO 500GB (SSD) 34 °C

            Optical Drives

            No optical disk drives detected


            Realtek High Definition Audio