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Win 10 update changed to "Windows Basic Driver" - lost dual monitor ability, does not detect 2nd monitor, no roll back

Question asked by jb1 on Dec 19, 2017
Latest reply on Dec 19, 2017 by jb1

last nights Win 10 update has screwed up my monitors.


ATI Radeon 3000 Graphics with 2 Acer monitors in dual mode


via Task Manager is says "Windows Basic Driver" - not ATI and does not detect 2nd monitor (plus the correct resolution isn't available)


via Device Manager no roll back - is greyed out - and attempted to update both online and on computer but in both cases it reports the best current driver is installed.


came to this AMD site and used their automated driver update feature and it completed by telling me that "components are already installed"... but nothing changed.... am pretty confused at this point and would really like to get my dual monitors back functioning.....


**edit correction: Microsoft Basic Display Driver    (not - Windows Basic Driver....)