0 Replies Latest reply on Dec 19, 2017 10:40 AM by ssparkuhl

    Can you help me solve my BSOD? Here's the Minidump:

    ssparkuhl

      Windows 8 Kernel Version 16299 MP (6 procs) Free x64

      Product: WinNt, suite: TerminalServer SingleUserTS Personal

      Machine Name:

      Kernel base = 0xfffff803`20614000 PsLoadedModuleList = 0xfffff803`20975ff0

      Debug session time: Tue Dec 19 09:54:40.664 2017 (UTC - 5:00)

      System Uptime: 0 days 0:00:04.366

      *******************************************************************************

      * *

      * Bugcheck Analysis *

      * *

      *******************************************************************************

       

      WHEA_UNCORRECTABLE_ERROR (124)

      A fatal hardware error has occurred. Parameter 1 identifies the type of error

      source that reported the error. Parameter 2 holds the address of the

      WHEA_ERROR_RECORD structure that describes the error conditon.

      Arguments:

      Arg1: 0000000000000000, Machine Check Exception

      Arg2: ffff800500fab8f8, Address of the WHEA_ERROR_RECORD structure.

      Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.

      Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

       

      Debugging Details:

      ------------------

       

      TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

       

      BUGCHECK_STR: 0x124_AuthenticAMD

       

      CUSTOMER_CRASH_COUNT: 1

       

      DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

       

      PROCESS_NAME: System

       

      CURRENT_IRQL: 0

       

      STACK_TEXT: 

      ffff9603`1f4ed5b0 fffff803`20a45635 : ffff8005`01488040 ffff8005`00fab8d0 ffff8004`ff4cec40 00000000`00000202 : nt!WheapCreateLiveTriageDump+0x7b

      ffff9603`1f4edae0 fffff803`20895348 : ffff8005`00fab8d0 00000000`00001000 fffff80a`00000000 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x2d

      ffff9603`1f4edb10 fffff803`20895e6b : fffff803`20966d80 fffff803`20966d80 ffff8004`ff4cec40 fffff80a`336771e0 : nt!WheapProcessWorkQueueItem+0x48

      ffff9603`1f4edb50 fffff803`20650e05 : ffff8004`ff4cec40 ffff8005`01488040 fffff80a`00000000 ffff8004`00001000 : nt!WheapWorkQueueWorkerRoutine+0x2b

      ffff9603`1f4edb80 fffff803`2063cf87 : ffffaf00`1dbc5c40 00000000`00000080 ffff8004`ff4d3040 ffff8005`01488040 : nt!ExpWorkerThread+0xf5

      ffff9603`1f4edc10 fffff803`2077d676 : ffffaf00`1dbb9180 ffff8005`01488040 fffff803`2063cf40 6e3f6e3e`6e3d6e3c : nt!PspSystemThreadStartup+0x47

      ffff9603`1f4edc60 00000000`00000000 : ffff9603`1f4ee000 ffff9603`1f4e8000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16

       

       

      STACK_COMMAND: kb

       

      FOLLOWUP_NAME: MachineOwner

       

      MODULE_NAME: AuthenticAMD

       

      IMAGE_NAME: AuthenticAMD

       

      DEBUG_FLR_IMAGE_TIMESTAMP: 0

       

      FAILURE_BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

       

      BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

       

      Followup: MachineOwner