1 Reply Latest reply on Dec 16, 2017 3:54 AM by t3hbernardo

    Radeon software setup doesn't launch: Error 0xc0000005

    t3hbernardo

      After upgrading to the latest Adrenalin drivers, my RX 480 kept crashing constantly while playing games so I wiped the driver using the newest DDU to install the previous version and after rebooting, any version of the Radeon software installer won't start. Trying to open the setup.exe only gives this message after a few seconds:

      3c1485225d510e5cbcc45d8c737653f0.png

      and leaves this information in an Application Error Event:

      Faulting application name: RadeonInstaller.exe, version: 9.0.0.8, time stamp: 0x59fb6338

      Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

      Exception code: 0xc0000005

      Fault offset: 0x0000000000000000

      Faulting process id: 0x2578

      Faulting application start time: 0x01d3764b042806c5

      Faulting application path: C:\AMD\WHQL-Win10-64Bit-Radeon-Software-Crimson-ReLive-17.11.1-Nov10\Bin64\RadeonInstaller.exe

      Faulting module path: unknown

      Report Id: 2042c33b-415a-4ca7-8658-c4fb92e446f1

      Faulting package full name:

      Faulting package-relative application ID:

        • Re: Radeon software setup doesn't launch: Error 0xc0000005
          t3hbernardo

          Here's one of the Install Manager log files:

          ===============[START]===================

          LogLevel=3

          CQtInstallerFacade::GetIMCore::[16-12-2017 11:50:17] SetErrorHandler is done.

          error in SetCfgFile::[16-12-2017 11:50:17]  IMConfig file = >C:\AMD\WHQL-Win10-64Bit-Radeon-Software-Crimson-ReLive-17.11.1-Nov10\Config\InstallManager.cfg<

          CQtInstallerFacade::GetIIMSettings::[16-12-2017 11:50:17] GetIIMSettings is done.

          CQtInstallerFacade::GetIIMSettings::[16-12-2017 11:50:17] GetIIMSettings is done.

          CQtInstallerFacade::GetIIMSettings::[16-12-2017 11:50:17] GetIIMSettings is done.

          CQtInstallerFacade::GetIIMSettings::[16-12-2017 11:50:17] GetIIMSettings is done.

          CQtInstallerFacade::GetIIMSettings::[16-12-2017 11:50:17] GetIIMSettings is done.

          CQtInstallerFacade::GetIIMSettings::[16-12-2017 11:50:17] GetIIMSettings is done.

          CInstallMgr::downloaderthread::[16-12-2017 11:50:18] Finalyzing Download -bAllDone: 1 bNoRespone: 1 nDownloadedSize: -1 nDownloadingSize: 103665 nTotalDrvBytes: 103665 nStartDwnldbytes: 103665

          CInstallMgr::downloaderthread::[16-12-2017 11:50:18] Finalyzing Download - WaitForSingleObject - DOWNLOADCOMPLETED

          CLauncher::Initialize::[16-12-2017 11:50:18] Customer Support JSON file is downloaded

          CLauncher::IsAnalyticsEnabled::[16-12-2017 11:50:18] Analytics is ON

          CLauncher::ParseCommandline::[16-12-2017 11:50:18] Coomand Line is: /IGNORE_UPGRADE.

          CQtInstallerFacade::GetIIMSettings::[16-12-2017 11:50:18] GetIIMSettings is done.

          CQtInstallerFacade::GetIIMSettings::[16-12-2017 11:50:18] GetIIMSettings is done.

          CQtInstallerFacade::GetIIMSettings::[16-12-2017 11:50:18] GetIIMSettings is done.

          CQtInstallerFacade::GetIIMSettings::[16-12-2017 11:50:18] GetIIMSettings is done.

          CLauncher::ParseCommandline::[16-12-2017 11:50:18] Coomand Line is: /IGNORE_UPGRADE.

          CLauncher::RemoverelauncherTask::[16-12-2017 11:50:18] Removed Clean install Scheduler.

          CQtInstallerFacade::Initialize::[16-12-2017 11:50:18] Initializing things...

          CQtInstallerFacade::GetIIMSettings::[16-12-2017 11:50:18] GetIIMSettings is done.

          LanguageManager::[16-12-2017 11:50:18] SetInitialLaunchOrder()- startup language is now checking under USER_UI

          LanguageManager::[16-12-2017 11:50:18] LoadLanguage() found 1033

          LanguageManager::[16-12-2017 11:50:18] SetInitialLaunchOrder()- startup language detected to be 1033 from USER_UI, will now set this language

          LanguageManager::[16-12-2017 11:50:18] SetLanguage()- current language changed to 1033, notification sent

          LanguageManager::[16-12-2017 11:50:18] LanguageManager Created

          CBranding::LoadResources::[16-12-2017 11:50:18] Resource(branding.rcc) loading failed.

          CBranding::LoadCustomBrandingJSONFile::[16-12-2017 11:50:18] Custom json file not found.