3 Replies Latest reply on Feb 2, 2018 3:26 PM by johnh

    AMD Mobility Radeon HD 5000 Series Driver installation Issue

    gypsy661

      Hi guys

       

      I have been having this issue for a very long time now that is my AMD Mobility Radeon HD 5000 Series is not installing properly on my laptop. This happened right after installing windows 10, first it affected video playback with stock windows applications( movies and TV and media player) but I managed to use 3rd party apps to overcome this (VLC in particular), it didn't affect gaming much
      but for the last 16 days the driver does not respond at all. Any game , no matter if performance demanding or not will simply freeze , then crash my pc with some funny visuals on my screen

       

       

       

       

       

       

      sometimes I get an error message that the application was blocked from accessing my graphics card

       

       

      I have reinstalled my windows , formatted my entire hard desk and reinstalled a clean windows, for the last two days I was just trying to download and re-download the driver. It is just not working and the package never install properly !!!

       

      the AMD Installation report is here 
      file:///C:/Program%20Files/AMD/CIM/Reports/Report.xml

       

      Catalyst™ Install Manager
      Installation Report
      12/15/17 23:16:45

       

      Hardware information
      NameAMD Mobility Radeon HD 5000 Series
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x68c1
      Vendor ID0x1002
      Class Code0x030000
      Revision ID0x00
      Subsystem ID0x9071
      Subsystem vendor ID0x104d
      Other hardware
      Existing packages
      AMD Catalyst Install Manager
      AMD Display Driver
      AMD Catalyst Control Center
      Packages for install
      AMD Display Driver
      Final Status:Success
      Version of Item:15.200.1062.1004
      Size:90 Mbytes
      HDMI Audio Driver
      Final Status:Fail
      Version of Item:10.0.0.01
      Size:1 Mbytes
      AMD Catalyst Install Manager
      Final Status:Success
      Version of Item:8.0.916.0
      Size:20 Mbytes
      AMD Gaming Evolved App
      Final Status:Success
      Version of Item:2.11.000
      Size:49 Mbytes

      Other detected devices
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0xaa60
      Vendor ID0x1002
      Class Code0x040300
      Revision ID0x00
      Subsystem ID0x9071
      Subsystem vendor ID0x104d

      Error messages
      Driver Install: the specified driver package was not installed for matching devices

       

       

      my laptop make and model

      Sony Vaio E series VPCEB46FA

      AMD Mobility Radeon HD 5000

      Windows 10 64 Home Edition

      affected applications : all including the 2003 Max Payne 2 !!!!!!!!!!!!!!

       

      screenshots

       

       

      Can anybody help?