AnsweredAssumed Answered

AMD Mobility Radeon HD 5000 Series Driver installation Issue

Question asked by gypsy661 on Dec 15, 2017
Latest reply on Feb 2, 2018 by johnh

Hi guys


I have been having this issue for a very long time now that is my AMD Mobility Radeon HD 5000 Series is not installing properly on my laptop. This happened right after installing windows 10, first it affected video playback with stock windows applications( movies and TV and media player) but I managed to use 3rd party apps to overcome this (VLC in particular), it didn't affect gaming much
but for the last 16 days the driver does not respond at all. Any game , no matter if performance demanding or not will simply freeze , then crash my pc with some funny visuals on my screen







sometimes I get an error message that the application was blocked from accessing my graphics card



I have reinstalled my windows , formatted my entire hard desk and reinstalled a clean windows, for the last two days I was just trying to download and re-download the driver. It is just not working and the package never install properly !!!


the AMD Installation report is here 


Catalyst™ Install Manager
Installation Report
12/15/17 23:16:45


Hardware information
NameAMD Mobility Radeon HD 5000 Series
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x68c1
Vendor ID0x1002
Class Code0x030000
Revision ID0x00
Subsystem ID0x9071
Subsystem vendor ID0x104d
Other hardware
Existing packages
AMD Catalyst Install Manager
AMD Display Driver
AMD Catalyst Control Center
Packages for install
AMD Display Driver
Final Status:Success
Version of Item:15.200.1062.1004
Size:90 Mbytes
HDMI Audio Driver
Final Status:Fail
Version of Item:
Size:1 Mbytes
AMD Catalyst Install Manager
Final Status:Success
Version of Item:8.0.916.0
Size:20 Mbytes
AMD Gaming Evolved App
Final Status:Success
Version of Item:2.11.000
Size:49 Mbytes

Other detected devices
ManufacturerAdvanced Micro Devices, Inc.
Device ID0xaa60
Vendor ID0x1002
Class Code0x040300
Revision ID0x00
Subsystem ID0x9071
Subsystem vendor ID0x104d

Error messages
Driver Install: the specified driver package was not installed for matching devices



my laptop make and model

Sony Vaio E series VPCEB46FA

AMD Mobility Radeon HD 5000

Windows 10 64 Home Edition

affected applications : all including the 2003 Max Payne 2 !!!!!!!!!!!!!!





Can anybody help?