AnsweredAssumed Answered

Netflix playback lag and mouse stutters.

Question asked by stridarn on Dec 14, 2017
Latest reply on Feb 11, 2019 by tbreezy



I am using the latest 17.12.1 Drivers but Netflix problems are still not fixed.


Netflix still lags when playing it via browser(Edge) or App. Even if i pause the playback my mouse will stutter every 3-5 sec when moving it. This problem is not happening on driver version 17.7.1 and it´s listed as fixed but it is not for me.


Is there any sort of setting or "trick" I can use to remedy this?

It´s driving me nuts



System Information


      Time of this report: 12/14/2017, 20:49:22

Operating System: Windows 10 Pro 64-bit (10.0, Build 16299) (16299.rs3_release.170928-1534)

                 Language: Swedish (Regional Setting: Swedish)

      System Manufacturer: MSI

             System Model: MS-7984

                     BIOS: A.52

                Processor: Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz (4 CPUs), ~3.5GHz

                   Memory: 16384MB RAM

      Available OS Memory: 16346MB RAM

                Page File: 6492MB used, 12284MB available

              Windows Dir: C:\WINDOWS

          DirectX Version: DirectX 12

      DX Setup Parameters: Not found

         User DPI Setting: 96 DPI (100 percent)

       System DPI Setting: 96 DPI (100 percent)

          DWM DPI Scaling: Disabled

                 Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported

           DxDiag Version: 10.00.16299.0015 64bit Unicode


DxDiag Notes


      Display Tab 1: No problems found.

      Display Tab 2: No problems found.

      Display Tab 3: No problems found.

        Sound Tab 1: No problems found.

        Sound Tab 2: No problems found.

        Sound Tab 3: No problems found.

          Input Tab: No problems found.




DirectX Debug Levels


Direct3D:    0/4 (retail)

DirectDraw:  0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay:  0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow:  0/6 (retail


Display Devices


           Card name: AMD Radeon (TM) R9 Fury Series

        Manufacturer: Advanced Micro Devices, Inc.

           Chip type: AMD Radeon Graphics Processor (0x7300)

            DAC type: Internal DAC(400MHz)

         Device Type: Full Device

          Device Key: Enum\PCI\VEN_1002&DEV_7300&SUBSYS_E329174B&REV_CB


Device Problem Code: No Problem

Driver Problem Code: Unknown

      Display Memory: 12243 MB

    Dedicated Memory: 4071 MB

       Shared Memory: 8172 MB

        Current Mode: 1440 x 2560 (32 bit) (60Hz)

         HDR Support: Not Supported

    Display Topology: Extend

Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709

     Color Primaries: Red(0.666516,0.330578), Green(0.310070,0.630383), Blue(0.150891,0.040539), White Point(0.313977,0.329602)

   Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000

        Monitor Name: Generic PnP Monitor

       Monitor Model: ASUS PB278

          Monitor Id: ACI27A3

         Native Mode: 2560 x 1440(p) (59.951Hz)

         Output Type: HDMI

Monitor Advanced Color Capabilities: None


         Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\c0321058.inf_amd64_c0aa1a2b512afe19\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0321058.inf_amd64_c0aa1a2b512afe19\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0321058.inf_amd64_c0aa1a2b512afe19\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0321058.inf_amd64_c0aa1a2b512afe19\amdxc64.dll

Driver File Version: 23.20.15002.0011 (English)

      Driver Version: 23.20.15002.11

         DDI Version: 12

      Feature Levels: 12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1

        Driver Model: WDDM 2.3

Graphics Preemption: DMA

  Compute Preemption: DMA

            Miracast: Not Supported

Hybrid Graphics GPU: Not Supported

      Power P-states: Not Supported

   Driver Attributes: Final Retail

    Driver Date/Size: 2017-12-06 01:00:00, 1986768 bytes

         WHQL Logo'd: Yes

     WHQL Date Stamp: Unknown

   Device Identifier: {D7B71EE2-3040-11CF-F074-B3F970C2DA35}

           Vendor ID: 0x1002

           Device ID: 0x7300

           SubSys ID: 0xE329174B

         Revision ID: 0x00CB

  Driver Strong Name: oem32.inf:cb0ae414a513ca4f:ati2mtag_R7000DS:23.20.15002.11:pci\ven_1002&dev_7300&rev_cb

      Rank Of Driver: 00D12000

         Video Accel: Unknown

         DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeHEVC_VLD_Main  DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoFGT  DXVA2_ModeVC1_VLD  DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC 

      Deinterlace Caps: n/a

        D3D9 Overlay: Not Supported

             DXVA-HD: Not Supported

        DDraw Status: Enabled

          D3D Status: Enabled

          AGP Status: Enabled

       MPO MaxPlanes: 1

            MPO Caps: Not Supported

         MPO Stretch: Not Supported

     MPO Media Hints: Not Supported

         MPO Formats: Not Supported

    PanelFitter Caps: Not Supported

PanelFitter Stretch: Not Supported




Thank you