4 Replies Latest reply on Mar 31, 2018 2:11 AM by commonbert

    Netflix playback lag and mouse stutters.




      I am using the latest 17.12.1 Drivers but Netflix problems are still not fixed.


      Netflix still lags when playing it via browser(Edge) or App. Even if i pause the playback my mouse will stutter every 3-5 sec when moving it. This problem is not happening on driver version 17.7.1 and it´s listed as fixed but it is not for me.


      Is there any sort of setting or "trick" I can use to remedy this?

      It´s driving me nuts



      System Information


            Time of this report: 12/14/2017, 20:49:22

      Operating System: Windows 10 Pro 64-bit (10.0, Build 16299) (16299.rs3_release.170928-1534)

                       Language: Swedish (Regional Setting: Swedish)

            System Manufacturer: MSI

                   System Model: MS-7984

                           BIOS: A.52

                      Processor: Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz (4 CPUs), ~3.5GHz

                         Memory: 16384MB RAM

            Available OS Memory: 16346MB RAM

                      Page File: 6492MB used, 12284MB available

                    Windows Dir: C:\WINDOWS

                DirectX Version: DirectX 12

            DX Setup Parameters: Not found

               User DPI Setting: 96 DPI (100 percent)

             System DPI Setting: 96 DPI (100 percent)

                DWM DPI Scaling: Disabled

                       Miracast: Available, with HDCP

      Microsoft Graphics Hybrid: Not Supported

                 DxDiag Version: 10.00.16299.0015 64bit Unicode


      DxDiag Notes


            Display Tab 1: No problems found.

            Display Tab 2: No problems found.

            Display Tab 3: No problems found.

              Sound Tab 1: No problems found.

              Sound Tab 2: No problems found.

              Sound Tab 3: No problems found.

                Input Tab: No problems found.




      DirectX Debug Levels


      Direct3D:    0/4 (retail)

      DirectDraw:  0/4 (retail)

      DirectInput: 0/5 (retail)

      DirectMusic: 0/5 (retail)

      DirectPlay:  0/9 (retail)

      DirectSound: 0/5 (retail)

      DirectShow:  0/6 (retail


      Display Devices


                 Card name: AMD Radeon (TM) R9 Fury Series

              Manufacturer: Advanced Micro Devices, Inc.

                 Chip type: AMD Radeon Graphics Processor (0x7300)

                  DAC type: Internal DAC(400MHz)

               Device Type: Full Device

                Device Key: Enum\PCI\VEN_1002&DEV_7300&SUBSYS_E329174B&REV_CB


      Device Problem Code: No Problem

      Driver Problem Code: Unknown

            Display Memory: 12243 MB

          Dedicated Memory: 4071 MB

             Shared Memory: 8172 MB

              Current Mode: 1440 x 2560 (32 bit) (60Hz)

               HDR Support: Not Supported

          Display Topology: Extend

      Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709

           Color Primaries: Red(0.666516,0.330578), Green(0.310070,0.630383), Blue(0.150891,0.040539), White Point(0.313977,0.329602)

         Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000

              Monitor Name: Generic PnP Monitor

             Monitor Model: ASUS PB278

                Monitor Id: ACI27A3

               Native Mode: 2560 x 1440(p) (59.951Hz)

               Output Type: HDMI

      Monitor Advanced Color Capabilities: None


               Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\c0321058.inf_amd64_c0aa1a2b512afe19\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0321058.inf_amd64_c0aa1a2b512afe19\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0321058.inf_amd64_c0aa1a2b512afe19\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0321058.inf_amd64_c0aa1a2b512afe19\amdxc64.dll

      Driver File Version: 23.20.15002.0011 (English)

            Driver Version: 23.20.15002.11

               DDI Version: 12

            Feature Levels: 12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1

              Driver Model: WDDM 2.3

      Graphics Preemption: DMA

        Compute Preemption: DMA

                  Miracast: Not Supported

      Hybrid Graphics GPU: Not Supported

            Power P-states: Not Supported

         Driver Attributes: Final Retail

          Driver Date/Size: 2017-12-06 01:00:00, 1986768 bytes

               WHQL Logo'd: Yes

           WHQL Date Stamp: Unknown

         Device Identifier: {D7B71EE2-3040-11CF-F074-B3F970C2DA35}

                 Vendor ID: 0x1002

                 Device ID: 0x7300

                 SubSys ID: 0xE329174B

               Revision ID: 0x00CB

        Driver Strong Name: oem32.inf:cb0ae414a513ca4f:ati2mtag_R7000DS:23.20.15002.11:pci\ven_1002&dev_7300&rev_cb

            Rank Of Driver: 00D12000

               Video Accel: Unknown

               DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeHEVC_VLD_Main  DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoFGT  DXVA2_ModeVC1_VLD  DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC 

            Deinterlace Caps: n/a

              D3D9 Overlay: Not Supported

                   DXVA-HD: Not Supported

              DDraw Status: Enabled

                D3D Status: Enabled

                AGP Status: Enabled

             MPO MaxPlanes: 1

                  MPO Caps: Not Supported

               MPO Stretch: Not Supported

           MPO Media Hints: Not Supported

               MPO Formats: Not Supported

          PanelFitter Caps: Not Supported

      PanelFitter Stretch: Not Supported




      Thank you