Hi everyone. I just set up a brand-newbuild and have encountered tremendous difficulty getting my GPU drivers installed.
Describe your system:
- Desktop: Custom built (brand new components)
- GPU. Gigabyte RX Vega 64 Liquid Cooled Edition
- OS. Windows 10 64bit (1709)
- GPU Driver. Most recent driver (17.12.1) and legacy drivers all the way back through 17.9.1.
- Display. LG 34UC98-W 34" ultrawide with Freesync support
- Motherboard. ASRock AB350 ITX, Bios/UEFI version 3.4 (latest version)
- CPU. Ryzen 1700X (stock speeds)
- PSU. Silverstone SST SX650 650 watt
- RAM. 32 GB (2x16)
Describe your issue:
- When installing GPU drivers, the screen will go entirely black and hang indefinitely until I hard reset. After hard resetting, the machine will either: (1) boot up Windows with no drivers installed; OR (2) hang indefinitely at the Windows logo (can't get to login screen) requiring further hard resets until I boot into recovery mode.
- I've tried numerous techniques to resolve this (see below), including recommendations contained in prior threads in this forum, but nothing has worked. HOWEVER, I was able to install driver 17.10.1 with no black screen and was able to install and run games (Starcraft 2) after, but when I restarted the machine, I could not get past the Windows logo (indefinite hang requiring hard resets). I also cannot consistently replicate this success (only happened twice).
- I've tried the following:
- Installing legacy drivers all the way back to 17.9.1 -- they all lead to the same result
- Installing using the minimal installation tool
- Installing drivers in safe mode (installation app says it can't detect the card in safe mode)
- Installing drivers manually through Device Manager (in safe mode and normal Windows, same result for both)
- Disabling Windows update
- Disabling Windows antivirus
- Disabling driver signing
- Checking power cables
- Connecting 2 independent 8pin connectors to the GPU
- Updating my bios/UEFI to the latest version
- Reformatting/reinstalling Windows
- When uninstalling/installing drivers, I use DDU each time.