Hi everyone. I just set up a brand-newbuild and have encountered tremendous difficulty getting my GPU drivers installed.
Describe your system:
Desktop: Custom built (brand new components)
GPU. Gigabyte RX Vega 64 Liquid Cooled Edition
OS. Windows 10 64bit (1709)
GPU Driver. Most recent driver (17.12.1) and legacy drivers all the way back through 17.9.1.
Display. LG 34UC98-W 34" ultrawide with Freesync support
Motherboard. ASRock AB350 ITX, Bios/UEFI version 3.4 (latest version)
CPU. Ryzen 1700X (stock speeds)
PSU. Silverstone SST SX650 650 watt
RAM. 32 GB (2x16)
Describe your issue:
When installing GPU drivers, the screen will go entirely black and hang indefinitely until I hard reset. After hard resetting, the machine will either: (1) boot up Windows with no drivers installed; OR (2) hang indefinitely at the Windows logo (can't get to login screen) requiring further hard resets until I boot into recovery mode.
I've tried numerous techniques to resolve this (see below), including recommendations contained in prior threads in this forum, but nothing has worked. HOWEVER, I was able to install driver 17.10.1 with no black screen and was able to install and run games (Starcraft 2) after, but when I restarted the machine, I could not get past the Windows logo (indefinite hang requiring hard resets). I also cannot consistently replicate this success (only happened twice).
I've tried the following:
Installing legacy drivers all the way back to 17.9.1 -- they all lead to the same result
Installing using the minimal installation tool
Installing drivers in safe mode (installation app says it can't detect the card in safe mode)
Installing drivers manually through Device Manager (in safe mode and normal Windows, same result for both)
Disabling Windows update
Disabling Windows antivirus
Disabling driver signing
Checking power cables
Connecting 2 independent 8pin connectors to the GPU
Updating my bios/UEFI to the latest version
When uninstalling/installing drivers, I use DDU each time.