5 Replies Latest reply on Jan 9, 2018 11:11 AM by renzhen

    AMD Link Service Not Available/Invalid QR Code

    renzhen
    renzhen Dec 13, 2017 1:52 PM

      I installed the app and the desktop software but cannot get them to link.  I get Invalid QR Code and Service Not Available when trying to do it manually.  Is there any one with the same problem.  My Android version is 8.1.

        • Re: AMD Link Service Not Available/Invalid QR Code
          tyrael
          tyrael Dec 19, 2017 1:14 PM (in response to renzhen)

          Yeah, me 2 on a Samsung S8 with Anroid 7.1.1

          • Re: AMD Link Service Not Available/Invalid QR Code
            mosawo
            mosawo Dec 20, 2017 4:21 AM (in response to renzhen)

            So do I.

             

            There are many hidden requirements to link successfully, I guess.

            For example,

            ・smartphone and your PC are connected to the same network with WIFI, not mobile.

            ・If you use wireless router,check IP and port

            I'm not sure about above because I'm not AMD staff. I just guess so.

             

            conclusion

            User needs information more than AMD thinks.

            Not all users are Power-User.

            • Re: AMD Link Service Not Available/Invalid QR Code
              mistered
              mistered Dec 20, 2017 1:53 PM (in response to renzhen)

              Under AMD Link FAQ:

              Do I need an AMD Radeon card in order to install it?

              No, however the functionality of the app will be severely limited as two of the main sections, namely Performance Monitoring and Radeon™ ReLive, will not be available. The News Feed section doesn’t need a connection to your PC to work, for instance.

               

              I have an Nvidia graphics card. I have installed the latest AMD drivers since I have a AMD Ryzen 1700X and AMD X370 chipset on my motherboard. However when I run the AMD Link app on my phone it says to run the Radeon software on my PC. I tried installing the Radeon software but it refused to run because there is no compatible AMD graphics card.

               

              Does this make sense to anyone?

              • Re: AMD Link Service Not Available/Invalid QR Code
                slyguy
                slyguy Jan 9, 2018 8:35 AM (in response to renzhen)

                So there are a couple of things that could be going on. First, try snoozing your firewall and then connecting. Sometimes firewalls can block access. If it gets blocked, just go to your security program settings and make it safe. If that doesn't work, your phone might be connected to your mobile network instead of wifi. Even though wifi is on, it will use the strongest signal in most modern phones. So make sure your wifi is on and your signal is good. I turned off my mobile data and went wifi only. It worked right afterward.

                • Re: AMD Link Service Not Available/Invalid QR Code
                  renzhen
                  renzhen Jan 9, 2018 11:11 AM (in response to renzhen)

                  The new update has fixed the issue with connecting manually but not by QR Code.  Thus verifying that I can connect but that there is some incompatibility of the app.