0 Replies Latest reply on Dec 21, 2017 10:38 AM by cdy

    rx 580 xtr crashing

    cdy

      Hy, I built my pc 3 months ago , everyday I lose connection to the gpu, at least 2 times.

      The screen freezes for a couple of seconds , goes black, re-establishes resolution (i guess), and comes back with a crashed application i was working with.

      Sometimes I get an error message like "dxgi device lost" or "Your rendering device has been lost" , sometimes there is no error message.

       

      when this happens in games i have to open, and control task manager with keyboard controlls, and end process like that (because the game window will still try to be on top and i can't use the mouse), then reboot.

      Crashes also happen in browsers. restarting the programs fixes it but a full restart is usually better.

      Today i tried the Adrenalin driver in :GTA Online i got 30 Fps where i nomally get 50-60 (rebooting fixes this)

                                                             : Overwatch where i can still produce a crash by alt-tab or opening the new radeon overlay.

                                                             :RS Siege, only did the benchmark but seemed aight

                                                             :Firefox, had a crash with youtube video, so  turned off hardware acc and get screen tearing.

      Also after a crash, i open Radeon Settings and it will say it stopped working and restart itself.

       

      Could this be a faulty driver (because i tried many different driver versions). Or is it  rather hardware related

      Is there any fix or does anybody have a suggestesion?

       

      Ty.

       

      Things I tried:

      reseating

      latest drivers (17.12.1)

      older drivers

      clean installing drivers ( with ddu)

      updating bios

      setting Power Limit to +50% (but then RS crashes and Wattman setting have been reset)

      clean install w10

      ram test

      sfc/ scannow

      What davejb  and kingfish suggest at the bottom https://community.amd.com/message/2824057#comment-2824057?q=rx%20580%20crashing

       

      My specs:

      Rx 580 xtr

      Ryzen 5 1400

      Corsair Vengeance 3000 (@2933Mhz)

      SSD with W10

      PSU 520W